Sales & Insurance Executive

About the Company

Carousell Group is a leading multi-category platform for secondhand in Greater Southeast Asia, on a mission to inspire the world to start selling and to make secondhand the first choice. Founded in August 2012 in Singapore, the Group operates under the brands Carousell, Cho Tot, Laku6, Mudah.my, OneShift, Ox Luxe, Ox Street, and Refash, serving tens of millions of monthly active users. Carousell is backed by investors including Telenor Group, Rakuten Ventures, Naver, STIC Investments, and Sequoia Capital India. We value HEART—Humility, Empathy, Accountability, Relentlessly resourceful, and Teamwork—and strive to hire, develop, and promote people who embody these values.

Role

Sales & Insurance Executive (Automotive Finance)

We’re looking for a driven, customer-oriented professional to join our Automotive Finance team. You’ll connect car buyers and sellers with the right financing and insurance solutions while driving growth across our digital listing and advertising platforms. This is a dynamic, fast-paced role that combines consultative selling, customer engagement, and operational excellence.

Key Responsibilities

• Lead Generation & Sales Conversion: Identify, engage, and qualify potential customers through inbound and outbound channels (calls, texts, email, chat, and other platforms). Conduct needs analysis to recommend suitable financing and insurance products. Convert leads into successful transactions by delivering tailored solutions and maintaining strong follow-up. Drive revenue growth through transaction and advertising-related services within the automotive listing platforms.
• Customer Consultation & Account Management: Deliver professional and personalized consultation to ensure a seamless end-to-end customer journey. Provide accurate insurance quotations in line with underwriting guidelines and internal procedures. Assist customers in comparing pricing options and securing competitive financing rates. Maintain excellent aftersales service standards to support renewals and build long-term relationships.
• Policy & Documentation Management: Prepare and review all insurance documentation, applications, and endorsements prior to processing. Handle policy endorsements, renewals, cancellations, and billing adjustments. Coordinate the issuance of invoices, refunds, and policy documents in a timely manner.
• Operational Excellence & Collaboration: Ensure data accuracy and completeness across internal systems and customer records. Liaise with internal teams (Sales, Finance, Operations) and external partners (insurers, banks, customers). Respond promptly to customer inquiries and coordinate appointments efficiently. Contribute to process improvement initiatives to enhance customer experience and operational efficiency.

Qualifications

• 1–2 years of experience in sales, telemarketing, or general insurance
• Excellent communication and follow-up skills with a strong customer-first mindset
• Confident in conducting needs assessments, overcoming objections, and closing deals
• Detail-oriented with good Excel and documentation handling skills
• A proactive learner with the ability to work independently and collaboratively in a fast-moving environment
• Strong negotiation and problem-solving abilities

Additional Information

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