Operations and Change Management - Process & Change Off-Cycle Internship (Jan - Jun 27)

About PwC

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com.

Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.

Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.

Role & Team

Line of Service: Internal Firm Services

Industry/Sector: Not Applicable

Specialism: IFS - Operations

Management Level: Intern/Trainee

Role Summary

PwC is seeking an intern/trainee to support process improvement and change management initiatives within the Firm. The role involves analyzing current processes, identifying pain points and improvement opportunities, gathering data, and assisting in the development and maintenance of AI-powered tools to support day-to-day business tasks. You will learn to liaise with stakeholders across departments, create user-focused materials, and contribute to solutions that enhance efficiency and quality.

Key Responsibilities

• Understand business needs by assisting to analyze current processes and identify pain points and improvement opportunities
• Conduct desk analysis and gather data points to support decision making
• Learn techniques to gather user feedback to refine proposed solutions
• Learn to liaise with and manage stakeholders from various departments and functional teams
• Assist in creating support materials (e.g., user guides, standard operating procedures)
• Assist in building and maintaining AI-powered tools to support day-to-day business tasks, ensuring quality and relevance to end-user needs

What We’re Looking For

• Keen to develop themselves in the profession of process improvement and change management
• Excellent communication skills, including writing, and a team player
• Highly motivated, enthusiastic, confident and eager to learn
• Highly organized with effective time management
• Able to work independently and meet deadlines

Application Notes

• Please indicate your first-choice role and, where applicable, a second-choice role, based on your skills, interests, and career aspirations.
• Only shortlisted candidates will be notified due to the high volume of applications.
• Kindly upload both your resume and academic transcript/degree audit in PDF format
• Have questions? Get in touch with us at sg_graduate_recruitment@pwc.com

There have been reports of scammers impersonating PwC HR professionals contacting individuals about fraudulent job opportunities using non-PwC domain email addresses and an overseas number. Please note that genuine communications from our HR team will only come from "pwc.com" email addresses.

Education

Degrees/Field of Study required: Not specified

Degrees/Field of Study preferred: Not specified

Certifications

Not specified

Skills

Required Skills

Not specified

Optional Skills

Accepting Feedback, Active Listening, Communication, Emotional Regulation, Empathy, Inclusion, Intellectual Curiosity, Optimism, Teamwork, Well Being

Languages

Desired Languages: Not specified

Travel

0%

Visa & Authorization

Available for Work Visa Sponsorship? No

Government Clearance Required? No

Job Details

Job Posting End Date: Not specified