Front of House Member Experience Host

About the Role

We are on the lookout for engaging individuals to join our operations teams known as Member Experience Hosts to provide exceptional experiences for our members and their visitors across our London locations.

Key Responsibilities

• Welcome all visitors warmly by greeting them in person or on the phone and handling enquiries or referring them as appropriate.
• Create a culture to energise and empower people to create their best work.
• Facilitate all member requests such as meeting room reservations and catering, postage/parcel/courier arrangements, ensuring services are appropriately charged.
• Deliver a smooth experience for internal and external Meeting Room guests including hosting, ordering and serving catering, preparing tea and coffee, assisting with tech requirements, and refreshing rooms.
• Conduct regular building walks to ensure front and back-of-house areas are maintained to the highest standard, checking cleanliness, visual standards, maintenance, and health & safety issues.
• Ensure all communal spaces and Meeting Rooms are set up and visually and operationally in working order.
• Raise and manage troubleshooting tickets via the IT Helpdesk for IT issues, and via Freshdesk for maintenance and cleaning issues, keeping members updated.

Salary: £28,860 plus 10% bonus

This role is for you if

• You enjoy engaging with new people from all walks of life and being the first face of Fora. You get a kick out of making new connections and helping others.
• Helping others gives you a huge sense of accomplishment – from planning and delivering events to ensuring the smooth running of our buildings day to day.
• You’re a great team player and know how to foster harmony and build bridges with people inside and outside of the business. The success of Fora isn’t a one-person job – you’ll work with various departments to keep our spaces running and buzzing.
• You love problem solving and are a thinker, a doer, not afraid to get creative with solutions for clients’ needs.
• You’re not looking for an ordinary 9 to 5 desk job. Every day holds something different – one day you might set up a meeting room for 70 people and prepare catering, and the next might be conducting fire alarm tests or solving IT issues.

 

We’d love to hear from you if you’ve got

• A minimum of 1 year’s experience in retail/hospitality or customer service.
• Outstanding communication and interpersonal skills.
• Attention to detail and a take-ownership approach to delivering work to exceptional standards.
• Comfortable knowledge of MS Office tools – particularly Word and Excel.
• A brilliant self-starter with the natural ability to work independently as well as part of a team.

At Fora we energise and empower people to create their best work. We understand that in order to do that we need to support you every day, which is why we offer a range of benefits.

Benefits

Work Pattern

• On-site
• Monday to Friday

Time to Rest & Recharge

• 28 days’ annual leave + bank holidays
• Your birthday off – celebrate you
• Buy additional annual leave to create even more time for what matters

Well-being & Security

• 5% matched pension scheme – supporting your future
• Life assurance for peace of mind
• Discounted gym membership to keep you feeling your best
• Access to our gyms and selected wellness classes with Restore at Fora
• Health cash plan – supporting day-to-day medical expenses
• Mental well-being support – confidential in-person or online therapy sessions

Smarter, Greener Commuting

• Cycle to Work Scheme
• Season Ticket Loan to make your journey easier and more affordable

Perks That Make You Smile

• 25% off at Fora cafés – your morning coffee just got better
• 2 x volunteer days per year
• Monthly Deliveroo Lunch — a simple perk to make your month brighter
• Elevated Style Allowance — empowering you to look the part, your way
• Generous Employee Referral Scheme