Support Ops (Intern)

Role Overview

We're looking for a sharp, hungry Support Operations Intern to help us deliver exceptional customer experiences during a critical growth period. This role exists to ensure our users get fast, high-quality support so that our core team can focus on building the infrastructure and automation needed for our next phase of scale.

You'll own Tier 1 and Tier 2 support tickets end-to-end — your job is to keep first reply times fast (under 10 minutes, 5 is the goal) and drive up customer satisfaction scores. The 20% of your time that isn't support will be spent synthesizing patterns from inbound tickets and surfacing them upstream to other teams.

This is a near-term role (through Fall), with scope that could grow quickly if you perform.

What You'll Do

• Handle Tier 1 and Tier 2 support tickets across Intercom, maintaining first reply times under 10 minutes
• Keep CSAT and CX scores high through clear, helpful, and accurate responses
• Synthesize patterns in inbound support volume and relay signal upstream to operations, product, and engineering
• Shadow senior team members on more complex tickets and escalate appropriately
• Help maintain and improve internal support resources and pinned documentation

What You Bring

Must-Have

• Genuine knowledge of prediction markets — ideally a Kalshi user — and fluency in trading concepts
• Grit: you're willing to grind, you don't need hand-holding, and you take ownership of your queue
• Big-picture thinking paired with an obsession for small details — you understand why things matter, and you don't let things slip
• Strong written communication; you can explain complex financial or operational concepts clearly and quickly
• Good cultural fit — low ego, high output, collaborative

Nice-to-Have

• Prior experience in customer support, operations, or a fast-paced startup environment
• Familiarity with support tooling (Intercom, Stripe, Plaid, or similar)
• Currently enrolled in college

NYC Pay Transparency

Salary Range: $20-25/hour

Our Culture

Meritocracy is at our core, and we value people who take ownership and figure things out. We dream big, love our craft deeply, and are proud of what we put out in the world. We are committed to our vision of building something big — but also useful: a product that brings more truth through the power of markets.

Kalshians are Kalshi’s most important asset: we choose Kalshians carefully, and we trust them fully from day one.

Commitment to Equal Opportunity

Kalshi is committed to creating a culture of inclusion and belonging, and we are proud to be an equal opportunity employer. We believe it is our collective responsibility to uphold these values and encourage candidates from all backgrounds to join us in our mission. All qualified applicants will be treated with respect and receive equal consideration for employment without regard to race, color, creed, religion, sex, gender identity, sexual orientation, national origin, disability, uniform service, veteran status, age, or any other protected characteristic per federal, state, or local law. If you are passionate about what you do and want to use your talents to support our mission and values, we’d love to hear from you.