IT Support Engineer

The team you'll be working with

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as the company liaison with the customer on administrative and technical matters. This role combines strong technical skills with an emphasis on delivering a high level of customer service. This position will be a client-based role working at a client site location – Broad Street, London.

What you'll be doing

• On-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, and associated peripherals.
• Windows troubleshooting, diagnosing, imaging/deployment and software installation.
• Serve as the company liaison with the customer on administrative and technical matters.
• Provide technical support and incident management service desk functions (ServiceNow).
• Review, troubleshoot, and approve operational quality desktops, notebooks, and associated peripherals (Windows 7, 10 and 11 OS).
• Install, maintain and optimize desktop/notebook configurations at customer sites (Windows 7, 10, 11).
• Diagnose and resolve product performance problems.
• Perform maintenance and repair services (basic break/fix for desktops, laptops).
• Instruct customers in the operation and maintenance of basic Windows.

What experience you'll bring

• Desktop/technical Windows support experience or equivalent
• ServiceNow ticketing system (or similar ticketing system)
• Office 365 support
• Windows troubleshooting, diagnosing, imaging/deployment and software installation
• Installation/troubleshooting of software/hardware
• Proven customer service background
• Able to comprehend and follow verbal and written technical instructions and scripts
• CompTIA A+ certification or equivalent skill set
• Ability to receive calls during normal business day and after hours
• Physically able to lift and move enterprise and client technology hardware in customer environments
• Excellent verbal and written communication skills with emphasis on customer service
• Excellent interpersonal skills and ability to work collaboratively in a team

Who we are

We’re a global business that empowers local teams and undertakes exciting work that is changing the world. Our advanced portfolio of consulting, applications, business process, cloud, and infrastructure services will allow you to achieve great things by working with brilliant colleagues and clients on exciting projects.

Our inclusive work environment prioritises mutual respect, accountability, and continuous learning for all our people. This approach fosters collaboration, well-being, growth, and agility, leading to a more diverse, innovative, and competitive organisation. We are also proud to share that we have a range of Inclusion Networks such as: the Women’s Business Network, Cultural and Ethnicity Network, LGBTQ+ & Allies Network, Neurodiversity Network and the Parent Network.

For more information on Diversity, Equity and Inclusion please click here: Creating Inclusion Together at NTT DATA UK | NTT DATA

What we’ll offer you

We offer a range of tailored benefits that support your physical, emotional, and financial wellbeing. Our Learning and Development team ensures continuous growth and development opportunities, and we offer flexible work options.

You can find more information about NTT DATA UK & Ireland here: https://uk.nttdata.com/

We are an equal opportunities employer. We believe in the fair treatment of all our employees and commit to promoting equity and diversity in our employment practices. We are also a Disability Confident Committed Employer — we are committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which affect their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us, during the application process, that they have a disability and meet the minimum requirements for the role. If you require any reasonable adjustments during the recruitment process, please let us know. Join us in building a truly diverse and empowered team.

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