Client Contact Analyst (Japanese speaking)

Client Contact Analyst

The Client Contact Analyst is responsible for executing day-to-day customer service activities, including: assisting with call confirmations with clients on their instructions (excludes Investments related), managing and executing client transactions related to business and individual banking, ensuring transactions are completed within audit and compliance standards and in a timely manner, taking ownership of client instructions, and collaborating with operational and middle office teams to ensure timely and accurate execution. The role enforces banking policies and procedures to maintain operational integrity while delivering high client satisfaction. Responsibilities include using Citi applications and participating in service-related process improvements. The analyst must assess risk when making business decisions, safeguarding Citigroup, its clients, and assets by complying with applicable laws and regulations, adhering to policy, applying ethical judgment, escalating and reporting control issues with transparency. Other related duties may be assigned as required.

Responsibilities

• Assist with performing call confirmation with client on their instructions (exclude Investments related).
• Manage and execute client transactions with respect to business and individual banking. Ensure transactions are completed within audit and compliance standards as well as timely.
• Take ownership of client instructions and collaborate with operational and middle office teams to ensure timely and accurate execution.
• Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction.
• Perform responsibilities through proficient use of Citi applications. Participate in service-related process improvements.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
• Other job-related duties may be assigned as required.

Qualifications

• Previous relevant experience preferred.
• Strong verbal and written communication skills in Japanese and English; proficiency in Mandarin is an added advantage.
• Ability to multi-task with strong organizational and time management skills, fulfilling the needs of banker teams and clients.
• Ability to problem solve and analyze data with attention to detail.
• Client-facing experience; strong background in client servicing and telecommunication skills.

Education

• Bachelor’s/University degree or equivalent experience
• High School diploma or equivalent may be considered

Time Type: Full time

Job Family Group: Customer Service

Job Family: Service

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.