Data Center Technician

Overview

As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. You will also perform troubleshooting and diagnostics on equipment, as well as hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This role helps you deepen your understanding of data center standard processes and procedures, develop mentoring skills while guiding peers, familiarize yourself with security and data management procedures, and accelerate your career growth.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I Data Center Technician, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services, including Bing, Office 365, Xbox, OneDrive, and the Azure platform. CO+I focuses on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure comprises a large global portfolio of more than 200 data centers in 32 countries and millions of servers. We support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. Environmental sustainability and optimization are at the forefront of our data center design and operations as we meet evolving business demands to maintain Microsoft as a world-class cloud provider.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. We foster a growth mindset, innovate to empower others, and collaborate to realize shared goals. We value respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Please note that this position is based in West Drayton.

Responsibilities

• Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal customer and business disruption.
• Performs post-execution quality checks and verifies grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to appropriate data center operations management units, Technician Leads, and engineering specialists.
• Assists and provides guidance to other technicians to complete challenging or complex tasks.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and on-the-job training.
• Contributes to a positive and effective team environment by sharing information, participating in team meetings, asking questions, and staying apprised of the status of others' work.
• Shows pride and accountability for service quality, completeness, and user experience; demonstrates ownership of the data center facilities.
• Embody our culture and values of respect, integrity, and accountability.

Qualifications

Required Qualifications:

• High school diploma, GED, or equivalent, with basic knowledge of computer hardware and components and experience supporting IT equipment or related technology.

While not required, the following are preferred:

• Experience supporting IT equipment or related technology.
• Certifications: CompTIA A+, Server+, Network+, Basic Structure Cabling (BSC).

Background Check Requirements

Ability to meet Microsoft, customer, and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Compensation & Benefits

Data Center Technicians ATR-B – The typical base pay range for this role across the United Kingdom is £34,400.00 – £43,300.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

Data Center Technicians ATR-C – The typical base pay range for this role across the United Kingdom is £36,300.00 – £50,100.00 per year. Certain roles may be eligible for benefits and other compensation.

Find additional benefits and pay information here: https://careers.microsoft.com/v2/global/en/corporate-pay/united-kingdom-corporate-pay.html

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.