Sales Development Representative

monday.com is building the AI work platform that not only helps manage and orchestrate work, but also does the work for you. With over 250,000 customers worldwide, monday.com brings people, workflows, and AI agents together on one flexible platform, where AI executes tasks, runs workflows, and helps teams deliver exponentially more with less effort. Our products—from work management and CRM to service and dev—rely on the same AI layer.

We move fast with big impact, fueled by a vibrant, ownership-driven culture where you’re empowered to shape how organizations achieve more and outpace their competition.

As an Outbound SDR (Sales Development Representative), you’ll play a pivotal role in generating qualified leads and building a robust pipeline for our sales team. You’ll proactively reach out to ideal prospects, qualify their needs and pain points, and set valuable appointments with the Account Executives team. This is a results-oriented position where your proactive and strategic approach, excellent communication skills, and industry knowledge will be key to your success.

Please note, this is a hybrid role and requires attending our London office 3 days a week

About The Role

• Open doors. Take a data-driven approach to prospecting that builds a pipeline across key customer segments, while building connections and establishing monday.com’s brand in markets we will be entering soon.
• Take extreme ownership. Identify and actively address inefficiencies; leverage our tools for prospecting at speed.
• Qualification: Conduct deep-dive discovery calls to understand prospect needs, challenges, and budget. Uncover potential buying signals and pain points to determine fit with our solutions.
• Meeting preparation: Prepare detailed call reports and qualification summaries for AEs, including key contact information, company background, and potential deal size.
• CRM management: Accurately and consistently update CRM with prospect data, call notes, and meeting outcomes.
• Reporting and analysis: Track and analyze activity and performance metrics, identify areas for improvement, and share insights with management.
• Continual learning: Stay updated on industry trends, competitor landscape, and company offerings to effectively engage and qualify prospects.

Requirements

• Minimum 1 year of experience in outbound sales and/or lead generation
• Strong communication and interpersonal skills, with the ability to build rapport and engage prospects in meaningful conversations
• Excellent time management and organizational skills; adept at multitasking and prioritizing effectively
• Proficient in CRM software and data analysis tools (preferably Salesforce)
• Passion for learning and a continuous improvement mindset
• Competitive spirit and drive to exceed quota and win deals. Self-starter, goal oriented
• Comprehensive understanding of monday.com and ability to connect that knowledge to customer ROI
• Develop strategies and coordinate cross-functional support to help customers maximize value from the monday.com solutions
• Proven ability to identify and overcome sales objections