Officer, AM R&M Support

Job Title: Registration and Marketing Support Officer

Requisition ID: 36778

Office: United Kingdom, London

Division: Office of the Secretary General

Contract Type: Short Term

Contract Length: 11 months

Posting End Date: 23/06/2026

Purpose of the Job

The Registration and Marketing Support Officer will provide support to the Registration team with the invitation, accreditation, and registration of Annual Meeting (AM) participants; assist with the implementation of the new registration and Marketing platform; and support EBRD staff with flagging and registration queries. This role will also support the Marketing and Sponsorship team by updating website content on an ad-hoc basis, researching Host Country culture and heritage, and producing a promotion page on the website. The role will support the team onsite by setting up and managing push notifications and MyEBRD app support for participants. The role requires relevant experience in customer service, events, and data entry/analysis, and close collaboration with the AMPEM unit, events’ organisers, and general Bank staff.

Accountabilities and Responsibilities

Pre-AM

• Support the setup and testing process of the registration and marketing platform.
• Assist Bank staff with the flagging process.
• Process invitations of AM participants via the registration system.
• Process accreditation of new participants, ensuring strict accreditation criteria are applied across all categories; escalate with OCCO when integrity check results are questionable.
• Monitor the AM information email address and respond to AM-related queries from Bank staff.
• Produce reports on demand.
• Research facts related to Host Country culture and heritage as material to promote the country on the website, newsletters, social media, and other marketing channels.
• Propose content and structure for the Host Country page on the AM website.
• Update the Annual Meeting website as required based on team and programme needs.
• Set up push notifications and schedule them to go out based on the programme, in consultation with the Event Management team.
• Contribute to outreach, campaigns, and sponsorship support, including research and coordination with partners.

On-site

• Monitor the AM information email address during the event.
• Send push notifications to manage crowds if required.
• Provide MyEBRD promotion and participant support during the live days of the event.

Knowledge, Skills, Experience and Qualifications

• University degree.
• Proven experience and strong knowledge in conference or events organisation.
• Computer literacy (latest Windows applications), with emphasis on Excel reporting.
• Demonstrated ability to monitor time-plans and coordinate with other departments/units and external companies.
• Excellent attention to detail.
• Ability to operate sensitively in multi-cultural environments and build effective working relationships with clients and colleagues.
• Good knowledge of EBRD procedures and policies is desirable.
• Fluent written and spoken English. Knowledge of French would be valuable.
• Effective verbal and written communication skills, including the ability to establish rapport with a wide range of clients.
• Good numeracy skills, with the ability to work with numbers accurately and with attention to detail.
• Excellent interpersonal, diplomatic, negotiation, communication, presentation, and consensus-building skills.
• Strong team player, able to integrate into the AMPEM team and work efficiently and cheerfully.
• Ability to work calmly under pressure with tight deadlines while maintaining accuracy.

What is it like to work at the EBRD? / About EBRD

Our agile and innovative approach makes life at the EBRD a unique experience. You will be part of a pioneering and diverse international organisation, using your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our values—Inclusion, Innovation, Trust, and Responsibility—are central to how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. We seek individuals who share these values and are committed to embedding them in daily work, fostering a positive and high-performing environment.

The EBRD environment offers:

• Varied, stimulating work with opportunities to interact with experts across sectors and regions.
• A culture that embraces inclusion and diversity.
• A hybrid workplace offering flexibility based on trust.
• An environment prioritising sustainability, equality, and digital transformation.
• A workplace with a comprehensive suite of competitive benefits and a focus on employee wellbeing.

Diversity is a core value at the Bank. The EBRD is committed to equal opportunities and an inclusive environment. Qualified candidates from member countries are encouraged to apply regardless of background.

Please note: due to the high volume of applications, we are unable to provide detailed feedback to candidates who are not shortlisted.