Assistant Officer/ Officer, Treasures Service Specialist, Treasures & Distribution, Consumer Banking Group

Overview

As the leading bank in Asia, DBS Consumer Banking Group is uniquely positioned to help customers realise their dreams and ambitions. DBS offers a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, designed to support customers at every life stage.

Responsibilities

Deliver Joyful Arrival, Transaction & Departure Experience

• Greet and welcome customers to the branch in a warm and friendly manner.
• Assist customers with check-in procedures and minimize waiting time.
• Manage the ticketing, waiting, and seating for customers as appropriate.
• Answer customer questions and resolve or appropriately address any issues.
• Maintain a clean, neat, organized, and welcoming branch environment.

Provide Seamless & Consistent Daily Service Operations at the Bank Halls & Entrances

• Ensure customers receive the experience described in DBS service guidelines and that service standards and goals are met.
• Align service performance with DBS RED values – Respectful, Easy to deal with, Dependable.
• Act as a Digital Banking specialist to encourage and guide customers to use digital channels for transactions.
• Mentor Service Ambassadors to deliver a joyful service experience.
• Support orchestration of bank hall operations, cash and non-cash transactions, customer onboarding journey, and advisory services.

Support to Continuously Uplift Service Standards & Processes

• Proactively identify areas or opportunities to improve service and support the development and implementation of new initiatives for continuous improvement.
• Actively participate in daily huddles to adopt a customer-obsessed mindset and reflect customer feedback and improvement areas.

Support Contingency

• Work as a backup to support and perform transactions as appropriate and needed.
• Assist with other front-office duties in service areas as needed.

Support Daily Routine Work

• Support and assist in branch overall operation tasks.

Requirements

• HKCEE holders with passes in English, Chinese, and Mathematics.
• Proven and hands-on customer service experience, preferably in banking or hospitality industries.
• Strong customer-obsessed service mindset and attitude.
• Excellent customer service skills.
• Ability to work independently.
• Excellent communication and interpersonal skills.
• Fluent in Cantonese, English, and Putonghua.

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

We regret that only shortlisted candidates will be notified.

Location: Tsim Sha Tsui Branch

Job: Customer Service

Schedule: Regular

Employee Status: Full time