Part Time Branch Ambassador - NYC

What You’ll Actually Do

The Guardian of Trust & Accuracy

You are the bedrock of our environment’s safety and integrity. You’ll execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. You maintain a “compliance-first” mindset, ensuring all security, audit, BSA/AML, and federal regulatory standards are met with precision to keep our customers’ assets safe.

The Digital Concierge

You are a mentor in a digital world. You’ll educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments, helping them gain convenience and security in their daily financial lives.

The First-Line Consultant

You aren’t just answering questions; you’re identifying needs. By actively listening, you’ll uncover personal or business goals and pair them with the right digital tools or banking solutions to help them succeed.

The Hospitality Lead

You move fluidly throughout the space, greeting customers and ensuring no one ever feels like just a “number.” You balance the efficiency of a high-volume operation with the warmth of a community-focused partner.

What You Bring

• A Hospitality Heart: You have a natural gift for making people feel welcome and heard.
• Tech Fluency: You are an early adopter of apps and digital tools and love teaching others how to use them.
• Precision and Detail: You find satisfaction in getting the numbers right every single time and following clear procedures.
• Adaptability: You enjoy a “fluid” workspace where you might move from a cash drawer to a digital demo in minutes.
• Curiosity: You want to know the “why” behind the “how” and are always looking for ways to improve the customer journey.

Why Join Us?

This isn’t just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment where we invest in your confidence, service mindset, and professional growth. We ensure you have the tools to be stronger in your role and more effective in how you show up every day.

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using our education assistance to prepare for your next career move, or taking advantage of our mental and physical health resources to stay at your best, we invest in you as a whole person. Our goal is to ensure that wherever your career takes you—within Capital One or into the wider world—you leave the Cafe stronger than when you started.

• Day 1 coverage for Medical, Dental, Vision and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Essential Functions (Included, but not limited to)

• Support surrounding branches as needed within a 50-mile radius, with occasional opportunities to assist other locations in the broader region.
• Available to work a flexible schedule, including nights, weekends, with hours and days subject to change.
• Adapt to business-driven schedule adjustments; reasonable notice will be provided for permanent schedule changes in accordance with state and local laws.
• Attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time
• Regular and consistent attendance

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

After You Apply

You may be required to take an assessment. It takes about 35 minutes to complete. If you’re selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.

Does this sound like the career move you’ve been looking for? Let’s build the future of banking together!

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary Information

The minimum and maximum full-time annual salaries for this role are listed below, by location. This salary information is for candidates hired to work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed number of hours to be regularly worked.

New York, New York: $51,542 - $54,600 for Branch Ambassador

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you require accommodation during the application process, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and used only to provide needed reasonable accommodations.

Capital One does not sponsor or guarantee third-party products or services listed on this site.

Capital One Financial is made up of several entities. Positions posted in Canada are for Capital One Canada; in the United Kingdom, for Capital One Europe; and in the Philippines, for Capital One Philippines Service Corp. (COPSSC).