Client Service Specialist

About Moomoo

Moomoo is a global investment and trading platform focused on transforming the way people invest. Since our founding in 2018, we have expanded across Singapore, Australia, Japan, Canada, and Malaysia, empowering millions of users worldwide. In Singapore, Moomoo Financial Singapore Pte. Ltd. is licensed and regulated by the Monetary Authority of Singapore (Licence No. CMS101000). We were the first digital brokerage to earn all five SGX Group memberships across the securities and derivatives markets. Our mission is to democratise investing and provide data-driven financial decisions to everyone, leveling the playing field with powerful tools, real-time insights, and intuitive technology.

Joining Moomoo means working with a purpose-driven team reshaping the future of investing and making wealth-building inclusive, informed, and inspiring.

Job Title

Client Service Specialist

Responsibilities

• Manage client onboarding and new account openings for both individual and institutional clients.
• Address and follow up on client inquiries, service requests, and complaints promptly and professionally.
• Assist clients in navigating and utilizing our platform, including trading, funding, corporate actions, settlements, margin calculations, and position transfers.
• Troubleshoot client issues, take ownership of cases, and coordinate with internal teams to ensure timely resolution through proper escalation channels.
• Demonstrate solid knowledge of financial products, including SG, HK, and global stocks, futures, funds, and fixed income instruments.

Requirements

• 1–2 years of solid customer service experience; experience in the securities industry is preferred.
• Good understanding of the global financial market and various financial instruments is advantageous.
• Strong business negotiation skills, clear verbal communication, and ability to collaborate across departments.
• Good interpersonal skills and a willingness to learn.
• English proficiency; fluency in Mandarin is an added advantage.
• Result-oriented, self-motivated, able to work under pressure, and a team player.

Working at Moomoo

• Be part of the world’s leading digital brokerage with opportunities for growth and career development.
• Competitive total compensation package that values your skills and contributions.
• Comprehensive insurance coverage for employees and dependents for peace of mind.
• Diverse, fun, and collaborative work environment with team-bonding programs and company events.
• Business casual attire every day.
• Plus more perks and benefits explored during the hiring process.