Personal Banker Upper Manhattan

About Wells Fargo

Are you looking for more? At Wells Fargo, we’re a global leader in financial services, committed to driving innovation, empowering communities, and helping customers succeed. We strive to provide a meaningful career with robust benefits, competitive compensation, and programs to support work-life balance and well-being. We’re recognized for our culture and growth opportunities.

Role Overview

Associate Personal Banker (SAFE) for the National Branch Network within the Consumer, Small & Business Banking division. Learn more about career areas and business divisions at wellsfargojobs.com.

Responsibilities

• Deliver exceptional customer experience by building relationships through proactive outreach and proposing appropriate products, services, and digital solutions to help customers succeed financially.
• Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications.
• Receive direction from managers and exercise judgment within defined policies and procedures.
• Develop understanding of bank products and services to connect to customers’ needs.
• Interact with customers to demonstrate care and build relationships.
• Provide appropriate options for bank products and services to customers.
• Refer customers’ financial needs to other bankers and partners as needed.
• This SAFE position involves customer contact and may include offering/negotiating terms or taking applications for dwelling secured transactions. Compliance with the SAFE Mortgage Licensing Act of 2008 and related regulations is required. Ongoing employment depends on meeting these requirements, including acceptable background results. Individuals in SAFE positions must meet Loan Originator requirements under Regulation Z (LO) as outlined in the job expectations.

Required Qualifications

• 6+ months of interacting with customers or equivalent demonstrated through work experience, training, military experience, or education.

Desired Qualifications

• Customer service focus with experience handling complex transactions across multiple systems.
• Experience proactively engaging with customers via phone or email.
• Ability to educate customers and connect them to technology, including mobile banking.
• Ability to help customers succeed financially by introducing them to additional team members as appropriate.
• Experience working with others on a team to meet customer needs.
• Experience fostering and developing strong customer relationships.
• Ability to build strong relationships with internal partners.
• Ability to follow policies, procedures, and regulations.
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss.
• Professional integrity in interactions with customers and team members.
• Relevant military experience, including working with military protocol and instructions, personnel orders or transitions, readiness operations, human resources, or recruiting.
• Proficient in proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues.
• Support customers and employees in resolving or escalating concerns or complaints.

Job Details & Expectations

• Ability to work a schedule that may include most Saturdays.
• Maintains cash drawer, cash handling, balancing, and completes service-related tasks as needed.
• This position requires SAFE registration at the time of employment. Wells Fargo will initiate SAFE registration after your start date. The Nationwide Mortgage Licensing System (NMLS) provides MU4R questions and registration requirements. LO qualification requirements include financial responsibility, character, financial fitness, and criminal background standards. A current credit report will be used to assess financial responsibility; a credit score is not part of the evaluation. Ongoing regulatory requirements and additional screening may apply.
• This position is not eligible for Visa sponsorship.

Posting Location(s)

• Broadway & 89th, 2415 Broadway, Manhattan, NY
• Madison & 49th, 437 Madison Avenue, Manhattan, NY
• Madison & 55th, 545 Madison Avenue, Manhattan, NY
• Third & 52nd, 866 Third Avenue, Manhattan, NY
• Third & 58th, 968 Third Avenue, Manhattan, NY
• Broadway & 56th, 1755 Broadway, Manhattan, NY
• Broadway & W 73rd, 2101 Broadway, Manhattan, NY
• East 86th, 247 E 86th Street, Manhattan, NY
• Sixth & 45th, 1156 Avenue of the Americas, Manhattan, NY
• Third & 42nd, 666 Third Avenue, Manhattan, NY
• Third & 75th, 1300 Third Avenue, Manhattan, NY
• Lenox & 117th, 143 Lenox Ave, Manhattan, NY
• Lenox & 125th, 286 Lenox Ave, Manhattan, NY

Pay

Pay range: $23.00 - $31.00. This base pay range is offered for this position. Pay may vary depending on factors including demonstrated performance, skills, experience, or work location. Eligible for incentive opportunities.

Benefits

Wells Fargo provides eligible employees with a comprehensive benefits package. Benefits include, but are not limited to:

• Health benefits
• 401(k) plan
• Paid time off
• Disability benefits
• Life, critical illness, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tution reimbursement
• Scholarships for dependent children
• Adoption reimbursement

For an overview of these and other benefits, visit the Wells Fargo Benefits page.

Posting End Date

20 May 2026

Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug-free workplace. Please see our Drug and Alcohol Policy to learn more.

Recruitment and Hiring Requirements

a. Third-party recordings are prohibited unless authorized by Wells Fargo.

b. You must directly represent your own experiences during the recruitment and hiring process.