Specialist, Investor Services Operations Representative

About Us

At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

Role

We’re seeking a future team member for the role of Specialist, Investor Services Operations Representative. This role is in Singapore.

Responsibilities

• Supports operational fund administration activities for funds with more intricate portfolio assets, including processing transactions, tracking data, and compliance monitoring.
• Coordinates fund administration activities with internal partners.
• Performs routine and non-routine client service and transactional support functions. Interacts with other organizational units/teams to ensure timely delivery of service or resolution of issues.
• Processes account-related transactions per scheduled events/client authenticated direction. Following established procedures, answers inquiries, and resolves problems or issues.
• Tracks fund data and monitors compliance with all regulatory, BNY, and client specifications.
• Investigates and corrects fund errors. Escalates issues to senior team members.
• Integrates area knowledge with understanding of industry standards and practices to provide solutions to internal and external clients.
• Assists with the maintenance of process flows documentation, administrative summaries, and standard operating procedures.
• No direct reports; provides guidance to less experienced team members, as needed.
• Responsible for the quality and completion of own work.

Qualifications & Requirements

• Associate's degree or the equivalent combination of education and experience is required; bachelor’s degree preferred.
• 1–2 years of total work experience preferred; experience in accounting or fund administration preferred.

Awards & Recognitions

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
• Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Benefits & Rewards

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

Equal Employment Opportunity

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

News & Links

At BNY, our culture speaks for itself. Check out the latest news and updates:

BNY Newsroom: BNY Newsroom and BNY LinkedIn.

Awards (Recent)

• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune 2025
• “Most Just Companies”, Just Capital and CNBC, 2025