Analyst, Digital Channel

Principal Responsibilities

In this role you will:

• Act as a Commercial Banking business analyst to define user requirements and contribute to the development of digital solutions and end-to-end fulfillment processes
• Monitor digital channel performance and analytics outcomes, provide regular reports and strategic recommendations to management
• Support development and formulate implementation plans and programs to influence channel behavior of identified customer segments
• Conduct relevant business testing (User Acceptance Testing, Production Verification Testing) on digital solutions and formulate customer commercialization activities to ensure a smooth digital service launch
• Ensure all issues relating to security and integrity of the bank's automated channels are satisfied
• Act as an expert for channel issues, resolving production incidents and facilitate effective communication of best practices
• Monitor the emergence of new technologies and changing consumer behaviors
• Establish close relationships with Commercial Banking business and marketing teams

Requirements

To be successful you will need:

• Good understanding of Commercial Banking business and products, preferably in managing digital initiatives and digital channels
• Customer oriented with strong business acumen and analytics skills
• Strong stakeholder management skills through effective communication, presentation and influencing
• Proven problem-solving skills with ability to consider alternative and lateral solutions, with the ability to anticipate challenges
• Skills in digital analytics tools, such as SQL, Python, Adobe Analytics, Tealium, Google Cloud Platform BigQuery / Looker Studio
• Experience in driving digital initiatives would be an advantage; less experience would also be considered
• Ability to prioritize and work independently under pressure within a team environment
• Ability to use strong judgment to identify and resolve complex problems whilst adhering to timelines and quality of output

Opening up a world of opportunity

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Issued by The Hongkong and Shanghai Banking Corporation Limited.