Senior Officer, Client Services - International Wealth & Premier Banking

Senior Officer, Client Services

GCB 7

We are currently seeking a high-calibre professional to join our team as a Senior Officer, Client Services.

Responsibilities

• Handle client instructions for account opening and services appropriately and within the Service Level Agreement.
• Update and complete data capture in the system for all client service requests accurately and within the Service Level Agreement.
• Provide support to the manager to ensure the day-end process is completed on time.
• Report exceptions and irregularities promptly for management awareness.
• Participate in business initiatives/projects to provide user requirements, conduct user acceptance testing, and provide internal training to the team.
• Share best practices to improve internal processes within the team.
• Produce Management Information reports as required.
• Maintain effective communication with stakeholders.

To be successful you will need

• Bachelor’s degree in business, finance, a related field, or equivalent
• 1–3 years proven customer service, account opening/closure and/or CRS and FATCA experience
• Recent graduates with part-time banking/customer service experience will be considered for an Officer role
• Good written and communication skills in Cantonese and English
• Self-motivated and able to work independently
• Technology skills, knowledge of Microsoft Office Applications, and advanced Excel skills are an advantage

Opening up a world of opportunity
www.hsbc.com/careers

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.