Collections Associate - GRF

Company Overview

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. WPB comprises four key business areas: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy, and COO & Digital Transformation.

Position

Collections Associate – GRF

Responsibilities

• Critically assess each case where retail customers are experiencing difficulty meeting financial obligations to the bank.
• Provide a service that reassures customers HSBC can help during periods of financial difficulty.
• Give customers confidence that HSBC understands their situation and concerns.
• Agree appropriate, positive, sustainable solutions based on each customer’s affordability and circumstances.
• Identify vulnerability and progress special handling of individuals when appropriate.
• Adhere to regulatory requirements and Collections policies.

What You'll Need

• Relevant collections experience and ability to manage and review delinquent/revoked/written-off RBWM accounts, both Secured and Unsecured, by recommending effective collection actions that balance recoveries and losses (e.g., controlling flow prior to write-off, maximizing recoveries).
• Ability to handle all accounts impacted by MAS regulatory changes, non-English speaking calls transferred from offshore teams, and debt restructuring requests.
• Experience monitoring and supervising External Debt Collections Agencies (DCA) and Legal Recovery Law Firms, upholding HSBC values and protecting data at all times.
• Ability to manage and review drafts on exceptional collections cases such as customer feedback and MAS letters.
• Willingness to participate in UAT, undertake adhoc projects, or assignments beyond the given portfolio.
• Experience liaising with external parties such as lawyers, Credit Counselling Singapore, Associations Banks of Singapore, MAS, and HSBC overseas counterparts.
• Fresh graduates are welcome to apply.

Additional Information

Opening up a world of opportunity: www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued and respected. We provide a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.