Part Time Customer Service Officer - Wealth and Personal Banking

Role: Part Time Customer Service Officer – Wealth and Personal Banking

Retail Banking and Wealth (RBW) Hong Kong helps deliver on HSBC’s purpose of opening up a world of opportunity by providing customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities, and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors, and entrepreneurs. Retail Banking and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high-calibre professional to join our team as a

Part Time Customer Service Officer - Wealth and Personal Banking.

In this role you will:

• Provide quality customer service through accurate and efficient counter transactions
• Meet financial services needs of customers by identifying opportunities and referring them to appropriate bank colleagues
• Ensure smooth branch operation and achieving satisfactory audit rating by meeting all control and service requirements
• Ensure compliance of general and anti-money laundering and anti-terrorist financing controls in accordance with HSBC or regulatory standards and policies

To be successful you will need:

• Customer centric mind-set with commitment to deliver quality service
• Self-motivated and adaptable to a service environment
• Good interpersonal and communication skills
• Eager to learn with a positive attitude
• Strong sense of ownership
• Fluency in Cantonese and English. Mandarin an advantage
• Hong Kong Certificate of Education Examination or Hong Kong Diploma of Secondary Education holder, or holder of an associate degree, higher diploma or degree from a tertiary institution

Opening up a world of opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.