Assistant Manager, Digital Ambassador

About the Bank

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By taking the time to truly understand people, we provide support, services, solutions, and career paths that meet their needs and desires.

Today, we are on a journey of transformation—leveraging technology and creativity to become a future-ready learning organization. Our bold ambition is to be Asia’s leading financial services partner for a sustainable future.

Join us to build the bank of the future, innovate the way we deliver financial services, work in friendly, supportive teams, and create lasting value in your community. Take your learning as far as you can, and enjoy a vibrant, future-ready career.

Opportunity Overview

This key customer-facing role at branches involves general banking product sales, including retail account opening, self-service and online banking cross-selling and penetration, in-branch traffic management, and handling general enquiries. You will enhance customer satisfaction by providing exceptional service and guidance throughout the banking journey.

Main Responsibilities

• Assist customers with account openings, including deposit and investment accounts, and complete onboarding requirements.
• Educate customers and cross-sell ATM services and OCBC online banking (Internet and mobile) to increase digital adoption and usage.
• Greet customers in the bank hall and manage in-branch traffic triage.
• Handle general enquiries and non-financial transactions such as password resets and credential changes.
• Provide digital support to customers and may engage in digital workshops to promote online banking and digital services.

Requirements

• Diploma holder or equivalent.
• RI licenses required; TR license preferred.
• At least 1 year of solid experience in branch banking services, preferably in banking.
• Relevant experience in customer service is preferred.
• Good command of MS Office and computer skills.
• Proficiency in Chinese, English, and Mandarin.
• Customer-oriented, proactive with strong interpersonal skills to enhance customer relationships.
• Pleasant, presentable, and able to deliver excellent customer experiences.
• Solid knowledge of online banking services.
• Cooperative and able to build strong team spirit with colleagues.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth, and aspirations are valued alongside our customers’ needs.