Part Time Customer Service Ambassador

Part Time Customer Service Ambassador

We are seeking a high-calibre professional to join our team as a Part Time Customer Service Ambassador.

Responsibilities

• Deliver an excellent level of customer service at the branch.
• Act as the first contact point for customers in a warm and caring manner to ensure their journey with HSBC is highly satisfying.
• Serve as a bridge between branch staff and customers from the ethnic minority community.
• Connect with customers who may speak one or more languages (e.g., Hindi, Urdu, Punjabi, Nepali) and assist them with their needs.
• Understand customers' needs and direct them to the appropriate area of the branch to fulfil their visits.
• Address customer dissatisfaction and escalate to the appropriate staff members to minimise further complaints.
• Share information with the community about our new services and branches welcoming Hindi, Urdu, Punjabi and Nepali speakers.

Requirements / Qualifications

• Clear commitment to supporting the ethnic minority community and/or volunteer work is preferred.
• Previous customer service experience is highly recommended.
• Front office retail banking experience would be advantageous.
• Interested in learning more about the inner workings of the banking industry.
• Strong interpersonal and teamwork skills.
• Detail-oriented, patient, positive and adaptable.
• Fluent in English and/or Cantonese is a must, with proficiency in at least two of the following languages: Hindi, Urdu, Nepali, Punjabi.
• Holder of Hong Kong citizenship or permanent residence.

Opening Up a World of Opportunity

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.