Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel

Overview

Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC offers opportunities, support and rewards that will take you further. HSBC Retail Bank and Wealth (RBW) Hong Kong delivers borderless banking and world-class wealth management through mobile-first capabilities and exceptional people. Our international network enables us to support individuals, families, business owners, investors and entrepreneurs. Retail Bank and Wealth has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of retail banking and wealth capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high-calibre professional to join our team as a Personal Banking Executive, Premier Relationship - Contact Centre and Remote Channel.

Responsibilities

• Handle inbound calls and provide high-quality service to top-tier customers by effectively resolving their enquiries, and deliver professional written communication via digital service channels to ensure a high level of customer satisfaction.
• Interpret and analyze customer enquiries from vocal and digital channels to understand their needs while actively listening to provide tailored recommendations and offer appropriate financial products, services, and solutions.
• Achieve individual performance expectations and develop a clear progression path for your career.
• Benefit from extensive training, learning opportunities, support from peers and managers, and exposure to a wide variety of financial products, services, and technologies.

Qualifications

• Higher Diploma or above.
• Fluency in Cantonese, English and Mandarin; ability to read and write in Chinese and English.
• Strong written communication skills in the local language and English with good grammar and vocabulary to effectively service customers.
• Proficiency in navigating multiple digital platforms and applications with a minimum typing speed of 30 words per minute in Traditional Chinese.
• Candidates should be computer literate and capable of using and navigating multiple computer systems and applications.
• Banking experience is not essential. We provide comprehensive training to help you progress and gain professional licensing qualifications.
• Candidates with customer service experience and a license holder of HKSI 1, 7, 8 or IIQE 1, 2, 3 will be considered for a Senior Wealth & Personal Banking Executive role.
• Fresh graduates are welcome.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We provide a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited