Business Change Consultant- 3 month FTC

Kocho

Kocho is the original Microsoft identity-centric security partner, delivering transformational services for UK organisations. We secure every identity first—then use that foundation to strengthen security, modernise cloud and apps, and keep everything running through leading managed services and managed security operations.

You will be joining a team trusted by organisations to deliver at scale. As an eight-time Microsoft Partner of the Year winner and one of Microsoft’s most decorated UK partners, our work speaks for itself:

• We’ve helped BT Group build multi-brand customer authentication at scale (including migration of 25 million accounts).
• We supported Dojo’s cloud-first identity modernisation (achieving 65% reduction in first-line support tickets and £80k+ annual savings).
• We enabled Hallo Healthcare’s secure cloud independence (migrating 17,000 identities and 180+ applications securely to zero trust architecture with Entra).

Our head office is in the heart of London, with additional offices in Cardiff and Cape Town, providing a comfortable working environment with flexible collaboration spaces. We are guided by our core values: Do What’s Right, Think Greater, and Better Together.

Kocho is an equal opportunities employer. We make recruitment decisions based on qualifications, skill set, and experience. We consider all suitable candidates regardless of their age, sex, gender reassignment, race, pregnancy and maternity, religion or belief, marital status, disability, or sexual orientation. This mindset aligns with our company values as we understand that we are Better Together.

Role Requirements

Delivery and KPIs

• Collaborate with stakeholders to gather and document detailed business requirements.
• Translate business requirements into process flow maps, user stories, as-is vs. to-be analyses, and reports.
• Create persona profiles and user journeys.
• Collect, analyse, and interpret data to provide actionable insights and support decision-making processes.
• Act as a liaison between business units and technology teams to ensure a clear understanding of requirements and project objectives.
• Interpret technical solutions to understand impact on people and improvements to the way they work.
• Design and implement business change strategy as part of a wider technical solution.
• Create adoption materials relevant to different types of audiences.
• Predict potential resistance and engage with relevant stakeholders to gain buy-in for change.
• Facilitate meetings and workshops with client teams.
• Use agile working practices and be able to work with changing priorities.
• Work across multiple clients to manage, prepare, and support change.
• Exceed client expectations and set them up for sustained success.
• Strive to achieve and maintain desired levels of utilisation.
• Proactively identify and recommend services and solutions that will benefit the client.

Business Operations

• Maintain updated versions of project artefacts and Business Transformation Intellectual Property (IP).
• Engage internally to promote the value of people-led project delivery and transformation.
• Understanding and execution of deliverables.

Person Specification

• Demonstrable understanding of adoption and change management.
• Ability to translate business needs into requirements, using strong analytical and problem-solving skills.
• Vital skills in understanding, designing, and delivering change using Microsoft technology.
• Understanding of the value of successful adoption.
• Excellent communication skills (written and oral).
• Ability to manage meetings and present effectively.
• Experience of working in a corporate environment.
• Collaborative and inclusive approach, with the ability to balance competing demands and work cooperatively with all stakeholders.
• Ability to multi-task across a range of projects/tasks simultaneously.
• Ability to build professional relationships both internally and with our clients.
• Good attention to detail, time management, and ability to deliver on agreed commitments.

Desirable Attributes

• Understanding of Change Management methodologies such as Prosci.
• Basic understanding of the technologies Kocho works with.
• Experience working in a similar environment to Kocho.
• Understanding of recognised project methodologies, particularly Agile.
• Experience using delivery tools such as Microsoft Office 365.
• Experience creating and delivering SharePoint Online sites.