L1 Support Team

About the Job

We are excited to offer an opportunity to join Capgemini as an Infrastructure Engineer within our L1 Monitoring and Support for a valued public sector client. The L1 Monitoring and Support provides 24x7 support across a range of services, and this role is dedicated to ensuring the stability and performance of a critical client system.

Client Site Working: This is a 24x7 shift role which includes day and night shifts based at the client site in Wokingham, working 5 days per week.

Your Role

As a key member of the L1 Monitoring and Support team, you will work in a collaborative and inclusive environment where your contributions are valued. You will be involved in both operational support and project-based activities, with opportunities to grow your skills and career. Your responsibilities will include:

• System Monitoring: Proactively and reactively monitor IT systems to ensure continuous availability and performance.
• Incident Management: Investigate and resolve issues, apply known fixes, and follow through on tasks with accountability.
• Team Collaboration: Communicate effectively with internal teams and external partners to support seamless service delivery.
• Knowledge Sharing: Contribute to team learning through documentation and knowledge transfer.
• Security & Compliance: Follow established protocols to maintain high standards of security and compliance.
• Service Improvement: Identify opportunities for improvement and support delivery against service level agreements (SLAs) and key performance indicators (KPIs).

Your Skills and Experience

We are looking for individuals who are curious, collaborative, and committed to delivering high-quality service. You do not need to meet every requirement to apply; we value potential and a willingness to learn.

• Experience or familiarity with triaging support tickets and working with infrastructure environments, with the ability to assess, prioritise, and resolve technical issues effectively.
• Strong communication skills, both written and verbal.
• A methodical, team-oriented approach to troubleshooting and problem-solving.
• Ability to manage time and prioritise tasks in a dynamic environment.
• A commitment to continuous improvement and understanding of the full solution lifecycle.
• Interest in or willingness to learn about DevOps, Site Reliability Engineering (SRE), and container platforms.
• Enthusiasm for learning and professional development.

We are a Disability Confident Employer

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and
• Meet the minimum essential criteria for the role.

Please opt in during the application process.

Your Security Clearance and Pre-Employment Checks

To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance.

To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.

Throughout the recruitment process, you will be asked questions about your security clearance eligibility, such as, but not limited to, country of residence and nationality.

Note: Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.

About Working at Capgemini

Flexibility and Wellbeing

Flexibility to Work Your Way: You will be encouraged to have a positive work-life balance. Our hybrid-first way of working embeds hybrid working in everything we do, making flexible working arrangements a day-to-day reality for our people. All UK employees are eligible to request flexible working arrangements.

Your Wellbeing: You would be joining an accredited Great Place to Work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce as a critical component in achieving our organisational ambitions. To support wellbeing, we have trained ‘Mental Health Champions’ across each of our business areas and invested in wellbeing apps such as Thrive and Peppy.

Growth and Culture

Shape Your Path: You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, providing countless training and development opportunities—from thinktanks to hackathons—and access to 250,000 courses, including numerous external certifications such as AWS, Microsoft, Harvard ManageMentor, and Cybersecurity qualifications.

Shared Energy: You will bring your unique skills and perspectives to the team, inspiring and taking inspiration from your teammates as you unlock value in everything you do. You will join a professional community of experts who will support you every step of the way.

Why Consider Capgemini?

Growing clients’ businesses while building a more sustainable and inclusive future is a significant challenge. When you join Capgemini, you become part of a thriving company and a collective of free-thinkers, entrepreneurs, and industry experts. We find new ways technology can help us reimagine what’s possible. Together, we seek out opportunities that transform the world’s leading businesses, allowing you to gain the experiences and connections needed to shape your future. By learning from each other daily, sharing knowledge, and always pushing for improvement, you will build the skills you want, using them to help our clients leverage technology to innovate and grow their business. While making the world a better place is rarely easy, it is always worthwhile.

About Capgemini

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organisations and make it real with AI, technology, and people. With a strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions through our deep industry expertise and strong partner ecosystem, leveraging capabilities across strategy, technology, design, engineering, and business operations. The Group reported 2025 global revenues of €22.5 billion. Learn more at www.capgemini.com.