Trading Solutions

About iSAM

iSAM is an innovative financial technology firm specialising in quantitative trading, comprising iSAM Funds and iSAM Securities.

Regulated by the FCA and SFC, and registered with CIMA, iSAM Securities is a leading algorithmic trading firm and trusted electronic market maker. It provides liquidity, technology and prime services to institutional clients and trading venues globally. The firm offers full-service prime brokerage and execution through its cutting-edge proprietary technology, as well as market-leading analytics cleared through the group’s bank prime brokers.

iSAM Funds is an alternative asset manager specialising in systematic investing. Each strategy is unique, provides a specialist quantitative approach and is designed to deliver highly diversifying absolute returns for institutional portfolios.

The Role

Act as the first line of interaction and defence for the iSAM Securities business, owning the client experience and ensuring efficient communication with a strong emphasis on care and attention. You will monitor and optimise algorithmic trading strategies to deliver P&L within the internal risk appetite, including oversight of the internal systems that control these functions.

You will work with multiple teams to proactively support the needs of the company’s global client base while adhering to company policies and procedures.

Working Schedule

Full-time, including weekends and three weekdays. Shifts are either early mornings or evenings.

Responsibilities

• Assist clients efficiently with queries across all available communication channels, escalating matters internally where necessary.
• Act as a primary point of contact and translate technical updates into clear, client-friendly language.
• Lead client-facing communications during incidents, market disruptions and firm-wide updates, working with Marketing to ensure consistent tone and messaging.
• Implement internal systems, optimise revenue and continuously monitor alerts in real time to achieve and protect iSAM Securities’ commercial goals.
• Ensure trading operates within risk and compliance limits.
• Take full operational ownership of internal connectivity systems to ensure uninterrupted global support and consistency.
• Work closely with the Sales team and the firm’s clients to translate client demand into strategy requirements.
• Operate with the highest level of integrity and adhere to regulatory standards and best practices.