Business Development Representative - London

PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Platform orchestrates AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Notable customers include Chipotle, Cloudflare, Docusign, Fox, Nvidia, Salesforce, Spotify, Zoom and more. We are growing rapidly and hiring top talent with leading AI skills across engineering, sales, product, marketing, and beyond as we build the leading digital operations platform.

Overview of the Role

PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team. Reporting to a Manager of Sales Development, you will collaborate closely with our talented Account Executives, fueling their pipelines with promising leads and conquering territories together. You will be at the forefront of our Sales department, representing the prestigious PagerDuty brand and serving as the initial point of contact for our target accounts. Your role is to ignite their interest through a modern approach to outbound prospecting, nurturing, educating, and captivating them with the incredible value of PagerDuty.

This is an extraordinary chance to unleash your potential, make a significant impact, and be a true sales champion.

Key Responsibilities

Value Selling

Focus on highlighting the unique PD value and the benefit our products and services can provide to a customer. This goes beyond just features and price, emphasizing the impact and solutions that address the customer's specific needs or challenges.

• Effectively communicate PagerDuty's business value proposition to gauge purchasing interest, demonstrating a strong passion for transformation and innovation.
• Quickly adapt to the Command of the Message (COM) selling model and employ solution selling/customer-centric sales methods.

Sales Effectiveness

Establish, oversee, and maintain genuine connections with customers.

• Consistently achieve sales goals, maintaining a proven track record of success.
• Exhibit strong collaboration and time management skills to maximize efficiency and productivity.

Sales Execution

Ensure that one’s own and others’ work and information are complete and accurate; meticulously prepare for meetings and presentations; and follow up to ensure agreements and commitments are fulfilled to contribute to PagerDuty's long-term strategic initiatives.

• Utilize best practices in account development to strategically target enterprise accounts, leveraging various communication channels such as phone, email, video, and social technologies.
• Employ a discovery process to engage in conversations with practitioners and management levels of our target accounts.
• Proficiently use Salesforce, Sales Navigator, Gong Engage, and Demandbase to optimize sales activities and focus.

Qualifications

Basic Qualifications

• Strong communication and interpersonal skills to effectively engage with potential customers and build relationships.
• Strong organizational skills to manage and prioritize multiple leads and opportunities effectively.
• Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.
• Passion for technology.
• 1-2 Years of experience in outbound prospecting.
• German Fluency Required.

Preferred Qualifications

• Prior sales development experience preferred.
• Experience using Salesforce.com preferred.
• BA/BS Degree.

Work Environment & Location

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture, as collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Moorgate office 1-2 times per week.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

What We Offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

• Competitive salary.
• Comprehensive benefits package.
• Flexible work arrangements.
• Company equity*.
• ESPP (Employee Stock Purchase Program)*.
• Retirement or pension plan*.
• Generous paid vacation time.
• Paid holidays and sick leave.
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO.
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*.
• Paid volunteer time off: 20 hours per year.
• Company-wide hack weeks.
• Mental wellness programs.

*Eligibility may vary by role, region, and tenure.

Company Information & Legal

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Job Alerts: If this is not the right role or time, sign up for job alerts.

Careers: Learn more about our culture on our careers site.

Locations: PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. Candidates must reside in an eligible location, which varies by role.