Relationship Banker I - Thornwood (Bilingual Spanish Preferred)

Position Information

• Work Location: Thornwood, New York, United States
• Hours: 40
• Pay Range: $24.25–$32.50 USD
• Line of Business: Personal & Commercial Banking

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Compensation policies and practices are designed to allow colleagues to progress through the salary range as they advance in their roles. The base pay offered may vary based on the candidate’s skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

Candidates are encouraged to discuss compensation-related questions with their recruiter, who can provide more specific details about this role.

Job Description

This role is a banking professional who brings TD’s human, relationship-driven banking experience to life by partnering with clients to help them confidently achieve their financial goals. The role delivers personalized solutions that support overall financial well-being and is accountable for acquiring and deepening client relationships through consultative engagement, strong product knowledge, and disciplined execution while adhering to TD’s risk and regulatory standards.

Responsibilities

Depth and Scope

• Drive client acquisition at a bank location by engaging clients through walk-in opportunities, lead management, and outbound outreach.
• Engage clients with curiosity, establish the purpose of each interaction, and conduct meaningful, goals-based discovery to understand client needs and priorities.
• Apply foundational banking knowledge to interpret client needs and validate understanding.
• Clearly explain relevant options, including features, benefits, and potential risks, using simple and transparent language.
• Deliver personalized solutions and next best actions by connecting clients with appropriate products, services, or partners.
• Execute accurately and consistently by establishing clear next steps and follow-up to support long-term financial progress.
• Serve as a trusted client advocate by providing ongoing guidance and educating clients about TD products, services, and digital capabilities.
• Build and strengthen client relationships through consistent, personalized interactions.
• Engage clients regarding mortgage products, accept mortgage inquiries, refer clients for mortgage solutions, and support other residential lending activities.
• Adhere to all policies, procedures, and regulatory requirements, including accurate documentation, risk awareness, and protection of the client and the Bank.

Customer Accountabilities

• Deliver a welcoming, personalized client experience through meaningful discovery that builds trust and credibility.
• Serve as the primary point of accountability for client concerns, resolving issues end-to-end where possible and escalating them promptly when required.
• Drive client acquisition, retention, and relationship growth by identifying opportunities to deepen relationships and improve client outcomes.
• Balance client needs with risk and compliance requirements, ensuring accurate client information and adherence to policies.
• Bring TD’s brand and client strategy to life through every interaction.

Shareholder Accountabilities

• Complete operational activities in accordance with company guidelines and regulations to minimize risk and protect clients.
• Safeguard the integrity of client relationships by complying with AML laws and regulatory requirements, accurately verifying client identification, maintaining data integrity, and following authentication and documentation standards.
• Identify potential discrepancies, material changes, or risk indicators and escalate them in accordance with policy and procedure.
• Act in accordance with TD’s code of conduct and ethical standards.
• Protect TD’s clients, colleagues, and the Bank by doing the right thing, taking ownership, raising concerns, and understanding applicable requirements.

Employee and Team Accountabilities

• Complete required training and continuously strengthen risk and compliance knowledge.
• Share insights, lessons learned, and best practices across the team.
• Contribute to a positive work environment by aligning with the TD Model, Brand, and Culture.
• Take accountability for outcomes and performance by participating in performance and development activities.
• Embrace different perspectives, backgrounds, and experiences.
• Model curiosity and seek different perspectives to foster a growth mindset.
• Collaborate with team members and partners to contribute to the success of the team and organization.

Education and Experience

• High school diploma or GED, or an equivalent combination of education and experience.
• At least one year of experience engaging with clients in a service, sales, or relationship-building environment.
• Teller or cash-handling experience in a financial institution preferred.
• Experience educating clients about products and services in a consultative manner.
• Demonstrated ability to communicate clearly and effectively with clients and colleagues.
• Ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS), as required for the role.
• Notary license, or ability to obtain one, preferred.

OCC Requirements

• This position falls within the definition of Loan Originator under Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36, and the definition of Mortgage Loan Originator under the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act), 12 U.S.C. §§ 5102 et seq., and its implementing regulations, 12 CFR Part 1007.
• Must be eligible for employment with a covered financial institution under the standards established by Regulation Z of the Truth in Lending Act, 12 CFR Part 1026.36.
• Must be eligible for registration as a registered mortgage loan originator with the NMLS in accordance with the SAFE Act and its implementing regulations.
• Satisfactory results on a criminal background check and credit report check are required. Federal law also requires statements or certifications from the applicant regarding administrative, civil, and/or criminal findings by any government agency or authority.

Physical Requirements

Frequency definitions: Never: 0%; Occasional: 1–33%; Frequent: 34–66%; Continuous: 67–100%.

• Domestic travel: Occasional
• International travel: Never
• Performing sedentary work: Continuous
• Performing multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Continuous
• Sitting: Frequent
• Standing: Frequent
• Walking: Occasional
• Moving safely in confined spaces: Occasional
• Lifting or carrying under 25 pounds: Occasional
• Lifting or carrying over 25 pounds: Occasional
• Squatting, bending, kneeling, crawling, climbing, reaching, pushing, pulling, and twisting: Occasional
• Concentrating for long periods: Continuous
• Applying common sense to standardized situations: Continuous
• Reading, writing, and comprehending instructions: Continuous
• Adding, subtracting, multiplying, and dividing: Continuous

About TD

TD is one of the world’s leading global financial institutions and the fifth-largest bank in North America by branches and stores. Every day, TD strives to make every interaction, product, and experience remarkably human and refreshingly simple for more than 27 million households and businesses in Canada, the United States, and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience.

Total Rewards

TD’s Total Rewards package reflects the investments made in colleagues to support their financial, physical, and mental well-being. Total Rewards includes base salary; variable compensation and incentive awards, including eligibility for cash and/or equity incentive awards through participation in an incentive plan; health and well-being benefits; savings and retirement programs; paid time off, including Vacation PTO, Flex PTO, and Holiday PTO; banking benefits and discounts; career development; and reward and recognition programs.

Additional Information

TD is committed to providing the support colleagues need to thrive at work and at home through regular development conversations, training programs, and a competitive benefits plan.

Colleague Development

Colleagues have access to regular career, development, and performance conversations with their managers, an online learning platform, and mentoring programs. TD offers diverse career paths for those interested in helping clients, building lasting relationships, and developing their expertise.

Training and Onboarding

TD provides training and onboarding sessions to help new colleagues succeed in their roles.

Interview Process

TD will contact candidates of interest to schedule an interview and makes every effort to communicate outcomes to all applicants by email or phone.

Accommodation and Equal Opportunity

TD Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected under applicable federal, state, or local law.

Applicants with disabilities who need accommodations to complete the application process may email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com. Please include your full name, the best way to reach you, and the accommodation needed to assist with the application process.