Citizens Teller

Citizens Teller

Starting Salary: $21/hour and up

As a Citizens Teller, you make a real difference for our customers and the branch team.

What You’ll Do

You’ll greet customers in our lobbies and provide support for simple transactions. You’re comfortable using technology to demonstrate how to use our mobile app and/or ATMs to complete transactions.

You’ll create amazing customer experiences by looking for opportunities to help customers achieve their financial goals through personalized advice and solutions that meet their needs. You’ll connect customers to our Bankers for the next step when appropriate.

Your knowledge of Citizens products and benefits will educate customers and help you effectively respond to questions and/or concerns. All financial policies and procedures will be followed, including proper cash handling, state and local laws and regulations.

What You’ll Get

• Meaningful work & relationships – Help customers with important financial decisions that impact their lives, such as building a business, buying a house, paying for school, or realizing long-term financial goals. Colleagues and leadership listen to your ideas and feedback.
• Commitment to community – Give back with 8 hours of paid time off annually for volunteering (separate from regular PTO) and have donations to eligible 501(c)(3) organizations matched, up to $1,000 annually.
• Career opportunities, reward, and upskilling – Earn promotions and grow your career through training, coaching, career planning, and development resources that help you move in the direction your talents and interests take you.
• Exceptional benefits – Receive comprehensive health care coverage (medical, dental, and vision), a 401(k) with corporate match, tuition assistance, mental health and wellbeing programs, discounts on student loan refinancing, and more.

Required Qualifications

• High School degree or GED
• Minimum of 6 months of experience processing transactions (cash and/or digital payments)
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers
• Strong listening and communication skills
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship
• Ability to problem-solve and provide solutions to customer issues
• Customer-centric approach to deliver exceptional service
• Comfortable using digital technology to support business goals
• Ability to work branch hours, which can include weekends and evenings
• Qualified candidates must complete a video interview assessment after applying (within 7 days of receiving the link). How to prepare: Set aside 30–45 minutes for the self-guided assessment, which includes games and questions. Find a quiet place to record and be camera-ready. You’ll need a smartphone, tablet, or desktop computer with your camera and microphone enabled. You’ll answer questions to share your skills and experience and bring your personality to the interview.

Preferred Skills/Experience

• 1 year of experience processing transactions (cash and/or digital payments)
• Motivates others (teammates, business partners, and specialists) through collaboration
• Process-oriented, energetic, detail-oriented, and able to multitask effectively

Hours & Work Schedule

• Hours per Week: 30
• Work Schedule: Varies with branch needs and may include weekends and evenings

Pay Transparency

The salary range for this position is $24.15–$29.30 per hour. Actual pay is based on various factors including, but not limited to, the budget, work location, and relevant skills and experience.

Additional benefits may include competitive pay, comprehensive medical, dental, and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs, and more. Citizens’ paid time off policy exceeds the mandatory paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of benefits, visit https://jobs.citizensbank.com/benefits.