Relationship Officer (Central Branch - Flagship)

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932 by taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet individual needs and desires.

Today, we’re on a journey of transformation—leveraging technology and creativity to become a future-ready learning organisation. Our strategic ambition remains clear and bold: to be Asia’s leading financial services partner for a sustainable future.

Join us to build the bank of the future by innovating the way we deliver financial services, working in friendly and supportive teams, and building lasting value in your community. Help people grow their assets, business, and investments while taking your learning as far as you can.

Job Summary

Provide comprehensive support to a group of Relationship Managers in managing and enhancing Premier Banking client relationships. Assist with clients’ general enquiries and product information requests to ensure timely responses and personalized, quality service delivery.

What You Will Be Doing

• Support and manage in-branch customer traffic at the Premier Banking Centre, and resolve clients’ enquiries on banking products and services (including cases involving Investment or Insurance).
• Support general enquiries on wealth and insurance products, such as checking UT fund price, account outstanding balance, effective date of the order, or maturity of the deal (e.g., Linked Deposit).
• Support RM and the branch in account opening, including Investment account opening.
• Review and check wealth and insurance transactions prepared by RM, and follow up with customers or internal departments in case of discrepancies.
• Provide investment and insurance (I&I) after-sales services and follow-up.
• Identify customer needs and conduct I&I referrals.
• Assist clients in resolving and following through account maintenance and banking enquiries.
• Provide administrative support to RM, including customer meeting/appointment arrangement, onboarding for new-to-bank (NTB) customers, and documentation follow-up.

What We Are Looking For

• Preferably a degree holder in Banking & Finance or a related discipline.
• Minimum 1 year of administrative experience.
• Proficient in MS Office applications.
• Pass HKSI and IIQE Licensing requirements.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle, community initiatives, and industry-leading learning and professional development opportunities. We care for your wellbeing, growth, and aspirations as much as we do for our customers’ needs.