Full Time Branch Ambassador - NYC

Full-Time Branch Ambassador (NYC)

Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy.

As a Branch Ambassador, you are the heartbeat of our space. You don’t just process transactions—you embody a culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience.

We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You anticipate needs, solve problems before they arise, and have a genuine passion for helping people thrive in an evolving digital world.

What You’ll Actually Do

• The Guardian of Trust & Accuracy: Execute high-volume cash transactions—including deposits, withdrawals, and complex negotiable instrument processing—with 100% accuracy. Maintain a “compliance-first” mindset to ensure security, audit, BSA/AML, and federal regulatory standards are met precisely.
• The Digital Concierge: Educate clients on how to leverage mobile banking, remote deposit capture, and contactless payments to improve convenience and security.
• The First-Line Consultant: Identify needs by actively listening, uncover personal or business goals, and match clients with the right digital tools or banking solutions to help them succeed.
• The Hospitality Lead: Greet customers and ensure no one ever feels like “just a number.” Balance efficiency in a high-volume operation with warmth and community-focused partnership.

What You Bring

• A Hospitality Heart: A natural gift for making people feel welcome and heard.
• Tech Fluency: An early adopter of apps and digital tools and a love for teaching others how to use them.
• Precision and Detail: Satisfaction in getting the numbers right and following clear procedures.
• Adaptability: Comfort with a “fluid” workspace and the ability to move from cash handling to digital demos quickly.
• Curiosity: A desire to understand the “why” behind the “how” and continually improve the customer journey.

Why Join Us?

This isn’t just a job—it’s work with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus on the depth of your impact on customers, teammates, and the community. We provide an inclusive environment that invests in your confidence, service mindset, and professional growth.

Essential Functions (Included, but not limited to)

• Support surrounding branches as needed within a 50 mile radius, with occasional opportunities to assist other locations in the broader Region.
• Available to work a flexible schedule, including weekends, with hours and days subject to change.
• Ability to adapt to business-driven schedule adjustments, with reasonable notice for permanent schedule changes in accordance with state and local laws.
• Ability to attend all required training sessions, which may occur on a schedule differing from the primary shift.
• Lifting up to 25 pounds and moving/standing for extended periods of time.
• Regular and consistent attendance.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification
• At least 1 year of Retail, Sales, or Customer Service experience
• At least 6 months of cash handling experience

Preferred Qualifications

• Associate’s degree
• 2+ years of Retail or Customer-facing experience
• Proficient in G-Suite
• Strong written and oral communication skills

The Perks

We provide a comprehensive benefits package designed to fuel your journey. Whether you’re using education assistance to prepare for your next career move or taking advantage of mental and physical health resources to stay at your best, we invest in you as a whole person.

• Day 1 coverage for Medical, Dental, Vision, and Prescriptions, plus Flexible Spending Accounts, Life and Disability Insurance
• Paid Time Off
• Education Assistance
• Matching 401(k) contribution up to 7.5%
• Paid Parental Leave
• Mental Health support
• Back-up Child or Elder Care
• And much more!

Pay Range (New York, NY)

$51,542 - $54,600 per year for Branch Ambassador.

After You Apply

You may be required to take an assessment (about 35 minutes). If you’re selected to move forward, a recruiter will reach out to tell you more about the role and answer your questions.