Café Ambassador - New York City

Café Ambassador (New York City)

Overview

Are you someone who finds purpose in helping others and enjoys connecting with people? As a Café Ambassador, you’ll be at the heart of the Capital One community—introducing café goers and customers to Capital One’s best-in-class services, creating memorable experiences, and driving brand awareness at our cafés. Every day is an opportunity to introduce people to Capital One and help make financial freedom a reality for everyone in our community.

While great customer service is where it starts, development means everything. You’ll work alongside a supportive team and have opportunities to learn, grow, and move within the company.

Benefits

Capital One offers a comprehensive benefits program designed to help you be your happiest and healthiest self, with personal flexibility in mind. Benefits are based on eligibility and vary by full-time/part-time status, exempt/non-exempt status, and management level.

Responsibilities

• Bring the Café experience and brand to life by helping to create an inclusive environment where customers and team members feel welcome.
• Proactively engage with customers and the community across all areas of the Café—helping with tech challenges, showcasing products and services, and having deeper conversations about their financial journeys.
• Guide customers through goal setting by meeting them where they are and advocating for better financial literacy using discovery and Capital One resources.
• Be a team player and work with an energized team of Ambassadors who inspire each other.
• Stay curious and adaptable, with a desire to learn and grow through self-development.
• Continually learn new digital and technical skills.
• Partner with local businesses, nonprofits, charities, and the Engagement team to plan events both inside and outside of the Café.
• Volunteer within the community and advocate for financial literacy.

Basic Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of retail, sales, or customer service experience.

Preferred Qualifications

• Associate’s degree.
• 2+ years of retail or customer-facing experience.
• Proficient in G-Suite.
• Strong written and oral communication skills.

Compensation (New York, NY)

The minimum and maximum full-time annual salaries for this role in New York, NY are $59,800 - $64,584 for Café Ambassador. Salaries for part-time roles will be prorated based on regularly worked hours.