Business Development Representative - London

Overview of the Role

PagerDuty is seeking a Business Development Representative to join our diverse, customer-focused team. In this role, you will report to a Manager of Sales Development and collaborate closely with Account Executives to fuel their pipelines with promising leads and help conquer territories.

You will serve as the initial point of contact for target accounts and drive interest through modern outbound prospecting. You will nurture, educate, and communicate the value of PagerDuty to prospective customers.

Key Responsibilities

Value Selling

• Effectively communicate PagerDuty’s business value proposition to evaluate interest in making a purchase, demonstrating a strong passion for transformation and innovation.
• Quickly adapt to the Command of the Message (COM) selling model and use solution selling and a customer-centric sales approach.

Sales Effectiveness

• Consistently achieve sales goals with a proven track record of success.
• Demonstrate strong collaboration and time management skills to maximize efficiency and productivity.

Sales Execution

• Ensure that your work, and others’ work and information, are complete and accurate.
• Prepare carefully for meetings and presentations.
• Follow up with others to ensure agreements and commitments are fulfilled to support PagerDuty’s long-term strategic initiatives.
• Use best practices in account development to strategically target enterprise accounts, leveraging communication channels such as phone, email, video, and social technologies.
• Employ a discovery process to engage with practitioners and management levels at target accounts.
• Use Salesforce, Sales Navigator, Gong Engage, and Demandbase to optimize sales activities and focus.

Basic Qualifications

• Strong communication and interpersonal skills to effectively engage potential customers and build relationships.
• Strong organizational skills to manage and prioritize multiple leads and opportunities.
• Adaptability and resilience to thrive in a fast-paced and dynamic sales environment.
• Passion for technology.
• 1–2 years of experience in outbound prospecting.

Preferred Qualifications

• Prior sales development experience (preferred).
• Experience using salesforce.com (preferred).
• BA/BS Degree (preferred).

Work Model and Location

PagerDuty is a flexible, hybrid workplace and encourages in-person collaboration as an integral part of its culture. This role is expected to come into the Moorgate office 1–2 times per week.

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While flexibility is available within established locations, the company cannot employ candidates residing in:

• Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
• Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
• United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming

Candidates must reside in an eligible location, which vary by role.

What We Offer

As a global organization, the total rewards approach is competitive with industry standards and aligned with local laws and regulations. Your package may include:

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity*
• ESPP (Employee Stock Purchase Program)*
• Retirement or pension plan*
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for the pregnant parent, 12 weeks for the non-pregnant parent (some countries have longer leave standards and we comply with local laws)*
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs

*Eligibility may vary by role, region, and tenure.

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty helps teams detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across digital operations.

Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses.

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty’s Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in its job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.