Associate Ad Review Specialist Contractor (6 month Contract)

Associate Ad Review Specialist (Contractor)

Spotify Trust & Safety is dedicated to creating a platform that’s safe for users and creators and true to our values. We are seeking an Associate Ad Review Specialist Contractor to join our Monetization Operations team within Trust & Safety. In this role, you will support day-to-day ad review operations and policy enforcement, respond to inquiries and escalations from sales and cross-functional partners, and help maintain strong feedback loops across operations, policy, sales, and vendor teams to ensure Spotify remains a safe and positive experience for everyone.

Role Details: Fixed-term, 6-month contractor role hired through a third party.

What You’ll Do

• Review ad submissions and podcasts on Spotify to ensure they comply with Spotify’s policies.
• Manage review queues in line with SLAs and prioritization guidance.
• Triage and handle time-sensitive escalations from internal and external partners, including sales, advertisers, and vendor teams.
• Identify and escalate emerging trends, operational gaps, and high-risk content to the appropriate partners and leadership.
• Collaborate with key stakeholders to improve enforcement workflows, escalation processes, and tooling.
• Support quality assurance initiatives through hands-on QA, error reporting, feedback, and root cause analysis.

Who You Are

• BA/BS degree or equivalent practical experience.
• Minimum 1+ years of operational experience in ad review, content moderation, brand safety, or a related area.
• Comfortable working independently and collaboratively, with a strong sense of ownership.
• Clear and thoughtful communication with different stakeholders; experience working with sales teams or vendors is helpful.
• Ability to navigate complex issues, manage time effectively, and prioritize competing assignments.
• Strong commitment to protecting Spotify’s brand, users, creators, and wider community.
• Flexibility to work assigned shifts, which may include early mornings, late evenings, and weekends.
• Some weekend or holiday on-call coverage may be required.
• Comfort reviewing content that may be sensitive or disturbing as part of the role.

Where You’ll Be

• Based in Singapore.
• Some in-person meetings are required, with flexibility to work from home.
• Expected to come into the office 3 times per week.