Inbound Sales Development Representative - EMEA

About the Job

LaunchDarkly is seeking an experienced, self-directed Sales Development Representative to own the first stage of engagement across EMEA. You will manage and qualify inbound leads, event MQLs, and accounts showing meaningful engagement through LaunchDarkly’s account-based programs.

This role is not purely reactive. You will combine fast, consultative follow-up with thoughtful, proactive outreach to turn customer interest and buying signals into qualified meetings and pipeline.

Responsibilities

• Serve as the first point of contact for prospective customers across EMEA, creating a fast, thoughtful, and credible first impression.
• Respond rapidly to high-intent inbound inquiries, including demo requests, pricing requests, trials, contact forms, and other hand-raisers.
• Own follow-up for event leads, adapting outreach based on the person, account, and engagement history.
• Research and proactively engage targeted accounts that show meaningful engagement.
• Convert qualified interest into sales-ready meetings and opportunities for Account Executives.
• Execute coordinated outreach across phone, email, LinkedIn, and other approved channels.
• Maintain complete, accurate, and timely activity, qualification notes, and account context in Salesforce.
• Partner closely with EMEA Account Executives and with Marketing, Revenue Operations, and the global SDR organization to improve lead quality, routing, messaging, and conversion.
• Share patterns and feedback from prospects to help improve campaigns, events, content, and the customer journey.

Qualifications

• At least 1 year of successful SDR or BDR experience in B2B SaaS or a similar environment.
• A demonstrated record of setting goals, taking ownership, and delivering measurable results.
• Experience communicating with customers, prospects, or other external audiences.
• Strong judgment and the ability to operate independently.
• Excellent written and verbal English, with the confidence to engage senior and technical stakeholders.

Work Location

This is a hybrid role requiring a minimum of 3 days in the London office.