IT Support Administrator I

Affirm is reinventing credit to make it more honest and friendly—giving consumers the flexibility to buy now and pay later without hidden fees or compounding interest.

The IT team helps keep Affirm’s people productive, connected, and secure by supporting the technology employees rely on every day. We manage and support end-user devices, enterprise applications, office technology, and IT infrastructure, with a strong focus on security, compliance, and a seamless employee experience. As Affirm grows, our team partners closely with employees to troubleshoot issues, improve processes, and build reliable, scalable solutions.

We’re seeking a flexible IT Support Administrator to support Affirm’s New York City office and technology infrastructure. The ideal candidate excels in troubleshooting and problem-solving, with respect for compliance and strong documentation practices.

In this rapidly growing company, you will be a key member of the IT function, with efficiency, security, and customer satisfaction as primary objectives.

What You’ll Do

• Locally support and troubleshoot users within the NYC office
• Remotely support and troubleshoot end-user problems
• Educate on and enforce IT compliance and policy obligations
• Maintain Zoom Rooms and AV hardware in conference rooms
• Monitor for security threats and malware to protect users
• Occasionally maintain in-office local network infrastructure
• Maintain enterprise systems and company IT assets such as servers and desktops

What We Look For

• Experience with macOS administration and support
• Ability to improvise and find immediate solutions
• Experience managing formal ticketing systems
• Experience administering SaaS technologies
• Flexibility to work with all types of technology, including:
  • macOS, Windows, printers, network devices, etc.
• Experience with machine and account provisioning and deprovisioning
• Experience managing enterprise security, including:
  • Endpoint security (disk encryption, OS firewalls, laptop/mobile lockdown)
  • Email security (tools for signed/encrypted email communication)
• Mobile device management technologies
• Willingness to grow, learn, and be proactive in finding new, efficient solutions

Pluses

• Experience administering Google for Business
• Self-motivated to learn and advance within IT
• Experience with AV systems
• Ability to explain difficult technical concepts without being condescending
• Apple Certified Associate or ACSP certification
• Automation and scripting experience
• Willingness to go above and beyond the traditional IT role to help the office and broader company run at maximum efficiency
• Confidence to maintain office IT infrastructure independently, as needed

Compensation & Benefits

• Pay Grade: E
• Equity Grade: 2

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure based on factors including location, experience, and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

USA base pay range (CA) per year: $80,000 - $100,000

Please note that visa sponsorship is not available for this position.

Affirm is proud to be a remote-first company. The majority of roles are remote, and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.

Key benefits highlights include:

• Health care coverage: Affirm covers all premiums for all levels of coverage for you and your dependents
• Flexible Spending Wallets: generous stipends for spending on technology, food, various lifestyle needs, and family forming expenses
• Time off: competitive vacation and holiday schedules to rest and recharge
• ESPP: an employee stock purchase plan enabling you to buy shares of Affirm at a discount