Associate Banker I (Queensbury)

Work Location

Queensbury, New York, United States of America

Hours

40 hours

Pay Details

$21.50 - $26.75 USD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Compensation policies and practices are designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation-related questions and have an open dialogue with your recruiter who can provide more specific details for this role.

Line of Business

Personal & Commercial Banking

Job Description

The Teller II works in a TD Store location and plays a key role in delivering legendary customer experiences by processing everyday banking transactions with accuracy and efficiency. The Teller II also educates customers on TD's products and services or refers them to a partner for specialized solutions.

Depth & Scope

• Executes TD's Brand promise by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the store.
• Performs customer transactions, including deposits, withdrawals, loan and safe deposit box payments, efficiently.
• Processes cash transactions such as cashing checks, verifying currency, balancing cash drawers, and night deposits with a high level of accuracy.
• Responds to and resolves customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately.
• Understands customer preferences (when and how they want) and educates customers on self-service/digital options that meet their needs.
• Acts as an advocate for customers by conducting needs-based conversations; offering financial and digital solutions and/or referring customers to appropriate partners to provide solutions.
• Trains and acts as a mentor to new Tellers.
• Assists supervisors with daily duties as directed by store leadership.
• Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act to minimize risk and protect the customer.
• Verifies customers' identities by following customer authentication policies and procedures.
• Balances cash drawers, Automated Teller Machines (ATMs), and Teller Cash Dispensers (TCDs)/Teller Cash Recyclers (TCRs) as necessary.
• Adheres to safe deposit box procedures, operations, and guidelines.
• Responsible and accountable for cash drawers and vaults, including maintaining appropriate cash limits and securing cash at all times.
• Accountable for ensuring confidential customer information is securely stored throughout the day.
• Understands the importance of and follows dual control.
• Follows all security and audit measures to minimize potential loss.
• Utilizes bank tools and processes to detect, address, and prevent fraud.
• Expected to complete all required in-classroom training and online training by established due dates.

Education & Experience

• High school diploma or GED.
• 1 year teller or cash handling experience preferred.
• Demonstrated customer service skills preferred.
• Ability to work weekends, evenings, and holidays as scheduled.
• Strong organizational skills.
• Detail-oriented.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.

Physical Requirements

Never: 0%; Occasional: 1-33%; Frequent: 34-66%; Continuous: 67-100%

• Domestic travel: Occasional
• International travel: Never
• Sedentary work: Frequent
• Multiple tasks: Continuous
• Operating standard office equipment: Continuous
• Responding quickly to sounds: Continuous
• Sitting: Occasional
• Standing: Continuous
• Walking: Occasional
• Moving safely in confined spaces: Occasional
• Lifting/Carrying (under 25 lbs.): Occasional
• Lifting/Carrying (over 25 lbs.): Occasional
• Squatting: Occasional
• Bending: Occasional
• Kneeling: Occasional
• Crawling: Occasional
• Climbing: Occasional
• Reaching overhead: Occasional
• Reaching forward: Occasional
• Pushing: Occasional
• Pulling: Occasional
• Twisting: Occasional
• Concentrating for long periods of time: Continuous
• Applying common sense to deal with problems involving standardized situations: Continuous
• Reading, writing and comprehending instructions: Continuous
• Adding, subtracting, multiplying and dividing: Continuous

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an