Relationship Banker - Hudson Yards - New York, NY

Relationship Banker (Chase Branch)

At Chase, we create memorable experiences for our clients and employees by welcoming, valuing, and understanding everyone. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Relationship Banker in a Chase Branch, you will represent our brand and culture with hospitality, using the latest banking solutions and cutting-edge financial technology combined with friendly and attentive service. You will take a lead role in acquiring, managing, and retaining meaningful relationships with clients, using your financial knowledge to offer thoughtful solutions to address their financial needs and make their lives easier, contributing to the success of the branch.

Job Responsibilities

• Put clients first and exceed their expectations by delivering attentive, friendly service and creating a welcoming environment.
• Manage assigned clients and proactively meet with them in person and over the phone to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Use clear, polite, consultative communication to understand and help clients by asking questions, listening, and anticipating needs to build trust.
• Educate and connect clients to technology solutions such as the Chase Mobile App, Chase.com, and ATMs to support their banking needs—whenever and however they want.
• Learn products, services, and procedures quickly and accurately to consult with clients about banking solutions, and collaborate with and connect clients to our team of experts for specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Required Qualifications, Capabilities, and Skills

• 1+ year of sales experience in Retail Banking, Financial Services, or related industries with proven success establishing new clients, deepening relationships, and delivering results.
• Ability to create memorable experiences for clients and elevate the client experience.
• Excellent communication skills in person and over the phone, with proven ability to tailor product and service features and benefits to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail, ensuring a consistent client experience.
• Ability to operate within established risk parameters/tolerances and meet internal and external risk and compliance obligations, including completion of required training.
• High school degree, GED, or foreign equivalent.
• The Securities Industry Essential (SIE) exam, FINRA Series 6, state registration (including 63 if required), and Life licenses are minimum requirements. Unlicensed applicants must obtain their licenses through JPMC’s licensing program within 180 days of hire, with study materials and support provided.
• Ability to work branch hours, including weekends and some evenings.

Preferred Qualifications, Capabilities, and Skills

• College degree or military equivalent.
• Experience adhering to banking policies, procedures, and regulatory requirements.

Dodd Frank / Truth in Lending Act (Loan Originator Requirements)

This position is subject to Dodd Frank/Truth in Lending Act qualification requirements for Loan Originators. An employment offer is contingent on JPMC’s review of your criminal conviction history, credit report, information available through NMLS, and any other information relevant to JPMC’s determination that you demonstrate financial responsibility, good character, and general fitness for the position. Any felony conviction within the last seven years will disqualify you from consideration. Continued employment is contingent upon compliance with Truth in Lending Act/Dodd Frank Loan Originator requirements.

This position also requires National Mortgage Licensing System and Registry (NMLS) registration under the SAFE Act of 2008. Upon active employment with JPMorganChase, you will be required to either register on NMLS or update your existing registration as necessary to reflect and grant access to your employment with JPMorganChase. Continued employment is contingent upon compliance with the SAFE Act, including successful registration immediately after your start date, and timely completion of annual renewal and required updates thereafter.

Information obtained during the registration, update, and renewal processes, or through NMLS notifications, may impact employment with the firm. Completed information provided during the Chase online application process may be transferred, on your behalf, to NMLS by JPMorganChase. Review information carefully for accuracy and consistency with any current NMLS record before submitting. Further information is available at: http://mortgage.nationwidelicensingsystem.org/SAFE/Pages/default

Additional Information

Consumer & Community Banking serves Chase customers through personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. The division is proud to lead the U.S. in credit card sales and deposit growth and to offer widely used digital solutions while ranking first in customer satisfaction.

Deliver exceptional client experience as a Relationship Banker by embodying a commitment to hospitality and client care.