Mortgage Specialist Associate

Application Deadline

08/19/2026

Address

377 Southdale Road West

Job Family Group

Retail Banking Sales & Service

Role Summary

Cultivates, builds, and manages relationships with a referral network to build a pipeline of new mortgage business and increase BMO’s share of the home financing market. Actively identifies sales opportunities and refers BMO colleagues as appropriate. Develops and executes effective marketing and sales programs to drive business results. Follows corporate policies, operating directives, and legal and regulatory requirements.

Responsibilities

• Inputs and mitigates credit applications in coordination with internal partners and customers to facilitate smooth fulfillment and ensure documentation meets stipulated terms and conditions.
• Monitors approved home financing applications to coordinate collection of all required documentation.
• Contacts BMO colleagues where required to discuss terms and conditions when documentation provided is unacceptable and/or to obtain missing documentation.
• Provides administrative support by maintaining a database of third-party referral sources and customers, including development and maintenance of a marketing calendar.
• Ensures third-party referral sources are kept aware of the latest BMO offers and news, including preparing and sending updated rate sheets.
• Provides marketing, event coordination, and general administrative support to assist the Mortgage Specialist in maintaining positive and ongoing contact with their broader referral network.
• Completes pre- and post-sales activities that support business and market share growth.
• Understands customer needs to offer financial solutions that meet customer goals.
• Receives and fulfills approved home and/or investment financing applications to provide accurate and efficient credit and administrative support.
• Monitors home financing applications to advise BMO colleagues of any issues that might impede turnaround time and/or approval.
• Delivers exceptional customer service that builds trust through expertise, responsive service, and support.
• Resolves or escalates issues to meet customer expectations and ensures funds are advanced in a timely manner.
• Provides friendly, courteous, and professional service to respond to queries and identify customer needs for banking products (e.g., everyday banking, lending, and investment), and refers to appropriate BMO partners.
• Stays abreast of consumer needs, industry trends, best practices, and the regulatory requirements, policies, and procedures for mortgage products and services.
• Addresses customer service issues according to established parameters, escalating persistent or complex matters to more senior staff or other departments for resolution.
• Coordinates and executes activities for the implementation of strategic initiatives, including tracking metrics and milestones.
• Liaises with various BMO teams and customers to ensure satisfactory completion and/or fulfillment of the home financing application.
• Documents updates in BMO’s internal systems to ensure employees have access to the status of outstanding customer opportunities, transactions, and problems/issues.
• Analyzes data and information to provide insights and recommendations.
• Gathers and formats data into regular and ad-hoc reports and dashboards.
• Executes routine tasks (e.g., service requests, transactions, queries, etc.) within relevant service level agreements.
• Organizes work information to ensure accuracy and completeness.
• Engages with the referral network to create relationships that generate referrals and mortgage originations for clients requiring real estate lending solutions.
• Completes all necessary transactions in compliance with guidelines and other requirements to maintain operational integrity.
• Completes complex and diverse tasks within given rules/limits.
• Analyzes issues, determines next steps, and escalates as required.
• Broader work or accountabilities may be assigned as needed.
• Take measured risks while protecting the bank by applying the Risk Management Framework in line with BMO’s Risk Culture and within the approved Risk Appetite, making sound, risk-informed decisions aligned to business strategy, protecting assets, and adhering to applicable policy documents, laws, and regulations.

Qualifications

• Typically 1–2 years of relevant experience and/or certification in a related field of study is desirable, or an equivalent combination of education and experience.
• If a Credit Qualifiable job: Credit Qualifications and associated credit knowledge and skills according to the credit portfolio requirements and qualification standards.
• Working knowledge of personal lending and mortgage products and services.
• Relationship Management skills (good).
• Problem Solving skills (good).
• Strategic influencing and negotiation (basic).
• Basic specialized knowledge.
• Verbal and written communication skills (good).
• Organization skills (good).
• Collaboration and team skills (good).
• Analytical and problem-solving skills (good).

Compensation

Salary: $34,750.00 - $51,800.00

Pay Type: Salaried

The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards.

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business