Technical Support Engineer, eCommerce

ECommerce Technical Support Engineer

Make your mark at one of the biggest names in payments. We’re looking for an ECommerce Technical Support Engineer to join our evolving Ecommerce team and help shape the future of global commerce.

What you’ll own

Product / Technical

• Provide technical support on Digital Commerce and Internet Payment Gateway.
• Facilitate client development testing by setting up sandbox accounts, providing technical documentation and sample code, and offering coding support. Guide clients during testing and pre-launch activities.
• Provide technical support and troubleshooting to production merchants.

Consulting / Process / People

• Manage communications and escalations with merchants, as well as with internal organizations within Global Payments.

What you’ll bring

• Degree in IT or other related disciplines.
• 1 year of working experience (fresh graduates will also be considered) within merchant technical services or a technical support role.
• Understanding of web technologies, including the HTTP protocol and TCP/IP.
• Experience with mobile operating systems such as Android and iOS is a strong plus. Experience with relational databases is preferred.
• Experience with web technologies, development languages, and environments, including one or more of the following: NodeJS, Java JSP, Ruby, Python, VB, .Net, MySQL, SQL Server, PHP, ASP, Windows Servers, Unix/Linux, XML, SOAP, REST. Ability to write scripts and use POSTMAN is a strong plus.

It’s a bonus if you have

• Fluency (oral and written) in Chinese and English. Additional language(s) are highly valued.
• Ability to acquire payment gateway products and technical knowledge quickly.
• Adaptability to working in an MNC environment focused on Asia-Pacific.

About the team

Our inclusive and global teams win together every day. You’ll be part of an ever-evolving company with dynamic opportunities and a culture built on connection and growth.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner, and win as one team. We’re curious and innovative—always finding better ways to deliver impact.

Does this sound like you? Apply now to take your career global.