IT Support Engineer (Coastal) - (WL-FRW260115 012/01)

Overview

Join our elite IT infrastructure support team as an IT Support Engineer and help maintain the operational uptime of mission-critical biometric devices at key locations. You’ll be part of a dynamic team dedicated to keeping vital systems running smoothly, 24/7.

Responsibilities

• System Implementation & Configuration: Assist in the installation and configuration of PCs, workstations, operating systems, applications, and related peripheral devices to support project teams.
• Critical On-Site IT Support: Provide first-level on-site IT support on a rotational shift, including public holidays (7 am to 3 pm / 3 pm to 11 pm), ensuring operational uptime of essential systems.
• Troubleshooting & Escalation: Investigate and resolve issues, providing timely updates to the Project Manager on major escalations.
• Proactive System Monitoring: Perform daily health checks and inventory assessments to prevent downtime and ensure all systems and devices are fully operational.
• Technical Support Expertise: Utilize hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications in a Windows environment.

Why Join Us

• Gain hands-on experience managing and maintaining advanced biometric devices crucial to national security.
• Sharpen troubleshooting skills while ensuring uptime in time-sensitive, mission-critical environments.
• Learn to navigate SLAs and KPIs, vital for ensuring top-tier service delivery.
• Grow into a leadership role, overseeing a team responsible for providing IT support services in critical environments.
• Shift Allowance: Be rewarded with shift allowances for working on a rotating schedule.
• Transport Allowance: Receive a transport allowance to cover commuting needs.
• Standby Allowance: Standby duties are compensated with a standby allowance.
• Public Holiday Pay: Earn additional pay for public holidays.

Qualifications

• Operational Experience: Prior exposure to IT operational environments is advantageous.
• Team-Oriented: Strong collaboration skills and the ability to support colleagues in a fast-paced environment.
• Self-Starter: Ability to work independently and take ownership of tasks.
• Qualifications: Certification in Nitec, Higher Nitec, or a Diploma, ideally with an IT focus.
• IT Enthusiast: A passion for IT Service Management and a willingness to work rotational shifts.

What You’ll Learn

• Experience in installation, configuration, and troubleshooting of biometrics devices as well as maintenance of related software applications.
• Hands-on experience in supporting high-tech devices in a Windows (Windows client) environment/platform.
• Understanding of IT Service Management, including SLAs (service-level agreements) and KPIs (key performance indicators).
• Familiarity with the typical scope of IT Support Services.
• Ability to work under time-sensitive situations.
• Career progression to lead a team in providing IT Support Services.