Sales Development Representative - UK

Position Overview

Sales Development Representative

Join a rapidly growing company set to reinvent and take over the $30+ billion dollar contact center industry. Talkdesk is seeking highly passionate, ambitious, humble, and tenacious self-starters to join our Sales Development Team. Our Sales Development Representatives (SDRs) are highly valued, and their personal growth is our top priority in developing future talent at Talkdesk.

Your mission is to play a key role in Talkdesk’s growth and culture by finding viable sales opportunities and pursuing your best professional self.

What’s in it for you?

• Mentorship & Coaching: Enriching mentorship and coaching opportunities from leadership and experienced professionals eager to invest their time and experience to help your personal and professional development.
• Upward Mobility: We’re looking for candidates we can grow into future stars.
• Culture: Join a team that takes pride in what they do, in a culture built on trust, transparency, camaraderie, and collaboration.

Your responsibilities

• Achieve and exceed monthly metrics for booking qualified opportunities and building revenue pipeline; the best opportunities become Talkdesk customers.
• Identify opportunities through daily, consistent, and highly relevant outreach via calling, email, social, video, and other channels.
• Collaborate with sales, marketing, and pre-sales teams to develop and execute prospecting plans for penetrating targeted accounts through strategic approaches.
• Share feedback with sales and marketing to optimize processes.
• Learn and clearly articulate Talkdesk’s value proposition to decision-makers to assess viability and buying interest.
• Manage and maintain data integrity within Salesforce, ensuring accurate activity, contact, and account information for prospects and customers.

What you’ll stand out with

• 1+ years of experience in sales, marketing, or customer service.
• A great attitude, positivity, and a burning desire to grow and succeed.
• Strong attention to detail with a commitment to excellence.
• Empathetic listening with exceptional verbal and written communication skills.
• Team player mentality with the ability to work in a fast-paced, goal-oriented, high-growth sales environment.
• A proven track record of success and overcoming obstacles in account development, prospecting, and customer service.
• A disciplined approach to time management, goal-setting, and achieving success.
• Experience using Salesforce, Outreach, LinkedIn, and other platforms.

Company & Culture

Talkdesk is pioneering a new era of Customer Experience Automation (CXA), redefining how the world’s most admired brands interact with their customers through AI. Our global team is customer-obsessed, building AI-first solutions that put empathy, trust, and transparency at the center of every interaction. We foster an inclusive culture where diverse perspectives drive our success and every voice belongs. Talkdesk combines the stability of a global leader with the agility of a disruptor, empowering Talkdesk team members to drive meaningful impact while giving back to communities and the environment.

Talkdesk has been recognized as a Leader in the Gartner Magic Quadrant for CCaaS and in the G2 Overall Grid for AI Agents and Contact Center. With multiple years on Forbes Cloud 100 and several AI Breakthrough awards, there has never been a more exciting time to join us as we shape the future of customer experience automation.

Work Environment

Primarily office-based with long periods of sitting or standing. Computer-based work with limited lifting and standard computer equipment (keyboard, mouse, etc.).

Diversity & Inclusion

The Talkdesk story hinges on empathy and acceptance. We strive to empower a new kind of customer hero through our software, and we believe the best path to success is inclusivity, diversity, and genuine acceptance. We hire, promote, work alongside, cheer for, bond with, and welcome all persons without regard to ethnic or racial identity, indigenous heritage, national origin, religion, gender, gender identity, gender expression, sexual orientation, age, disability, marital status, veteran status, genetic information, or any other legally protected status.