Associate, Salesforce Platform

About the role

This is a great opportunity to join our Digital Communications team, supporting the delivery and continuous improvement of customer communications through Salesforce Marketing Cloud (SFMC).

Role overview

As a Salesforce Marketing Cloud Associate, you’ll play a hands-on role in building and delivering customer communications at scale, with a particular focus on email and automation. You’ll be responsible for maintaining and optimising the platform, improving existing processes, and ensuring our communications are delivered efficiently and accurately.

This role is ideal for someone who enjoys working in a fast-paced, collaborative environment and takes pride in getting the detail right. You’ll balance day-to-day operational delivery with opportunities to contribute to larger projects and platform improvements, building your expertise over time.

How you’ll contribute

• Build, test, and deploy customer communications, primarily email and SMS, using Salesforce Marketing Cloud, including supporting copy changes and BAU updates.
• Support and maintain marketing automations and customer journeys, ensuring they run efficiently and are optimised over time.
• Carry out platform audits, clean-up activity, and housekeeping to improve performance, governance, and reduce inefficiencies.
• Identify and improve legacy processes (e.g., naming conventions, outdated journeys and manual workflows).
• Act as a point of contact for internal queries, supporting customer operations teams with investigations, checks, and issue resolution.
• Collaborate with ECM, data, and customer support teams to ensure communications are accurate and effectively delivered.
• Produce clear documentation, while contributing to campaign delivery, platform projects, migrations, and onboarding initiatives.

We’re looking for these essential skills

• Experience using Salesforce Marketing Cloud.
• Hands-on experience building emails using HTML/CSS.
• Experience delivering work from initial brief through to execution.
• Strong organisational and time management skills, with the ability to prioritise effectively.
• Comfortable working with data, segmentation and audience targeting, with an interest in developing technical/data skills.
• Strong communication and collaboration skills across cross-functional teams.
• A proactive mindset with the ability to identify issues, improve processes and document clearly.

It’s a plus if you also have these skills

• Experience with SQL or querying data, and/or QA, testing or peer review.
• Familiarity with Jira or agile ways of working.
• Salesforce Marketing Cloud certifications.
• Experience in a data-driven or B2C environment.

Externally this role could be known as Junior Salesforce Marketing Cloud Specialist, Email Specialist, Digital Marketing Associate, CRM Operations Associate.

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