Associate-Digital Product Management, Digital Lounge Services

Overview

American Express entered the travel agency business more than 100 years ago and today is one of the world’s largest Travel and Lifestyle Service networks. The Travel & Lifestyle Services (TLS) business provides differentiated value, extraordinary service, and unrivalled expertise to Card Members across 22 markets seeking leisure or business travel, as well as a variety of lifestyle and concierge services.

The Digital Lounge Services team drives the vision, product strategy, and execution of digital capabilities that power the Global Lounge Collection. We create innovative, end-to-end digital solutions that simplify travel, enhance real-time servicing, support operational excellence, and elevate the premium value of American Express lounges worldwide.

Overview

We are seeking an Associate Product Manager to support the development and execution of digital experiences across the American Express Global Lounge Collection ecosystem. This includes platforms and products like LoungeOS and the Centurion Lounge Digital Waitlist that power premium lounge access, enable elevated servicing, and support operational experiences across the Centurion Lounges and Partner lounges.

This role partners closely with Product, Engineering, Design, Analytics, and Operations to deliver high-quality enhancements that improve the Lounge Agent and Card Member experiences at our lounges, support lounge operations, and drive business growth. The Associate Product Manager plays a critical role in translating product strategy into clear requirements and driving day-to-day execution across multiple initiatives.

The ideal candidate combines product management expertise with a passion for travel and hospitality, leveraging insights, technology, and partnerships to deliver world-class experiences for our Card Members.

Responsibilities

• Translate product strategy into clear requirements and drive day-to-day execution across multiple initiatives across the Global Lounge Collection ecosystem.

• Collaborate with Product, Engineering, Design, Analytics, and Operations to deliver enhancements that improve Lounge Agent and Card Member experiences and support lounge operations.

• Partner with cross-functional teams to define, prioritize, and refine digital features and experiences for premium lounge access and servicing.

Benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Additional Information

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

Equal Opportunity

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender