Senior Officer, Workforce Management, Group Contact Center

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• System Management and Maintenance
• Ensure the integrity, accuracy, and availability of data across all systems.
• Data Analysis and Reporting
• Work with stakeholders to identify and document reporting requirements.
• Process Improvement
• Identify opportunities to optimize and automate business processes.

Requirements

• Bachelor Degree or Diploma holder with 1 year of working experience in Workforce Management
• Understanding of MIS Support, performance insights in a Contact Center environment
• Ability to work with stakeholders
• Good communication skills

Additional Requirements

University-Bachelor - Mathematics & Computer Science, Work Experience Level for GTO CWF

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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