Equity Trading System Support Analyst

About the Role

The Equity Trading Support Analyst provides front-line trading application support for our Institutional Equity Trading desk, working closely with sales traders, principal traders, program traders, and the electronic desk. This role partners across Baird, including Risk, Compliance, Regulatory, and Operations, to deliver reliable and effective trading technology solutions. The ideal candidate thrives in a fast-paced, high-pressure environment and demonstrates strong problem-solving, prioritization, and communication skills.

The Impact You'll Make

• Provide real-time support for critical equity trading systems and desks in a fast-paced, time-sensitive environment, quickly diagnosing and resolving issues impacting trading workflows
• Serve as a subject matter expert on trading systems, client and street connectivity, messaging platforms, IOIs/ATs, and end-to-end trade workflows, including access and entitlement controls
• Proactively partner with traders to maintain and continuously improve service levels, delivering clear status updates to management and key stakeholders
• Support system upgrades and enhancements, including UAT testing and collaboration with product owners and vendors to define and prioritize improvements

Responsibilities

• Provide real-time support for critical equity trading systems and desks in a fast-paced, time-sensitive environment, quickly diagnosing and resolving issues impacting trading workflows
• Serve as a subject matter expert on trading systems, client and street connectivity, messaging platforms, IOIs/ATs, and end-to-end trade workflows, including access and entitlement controls
• Proactively partner with traders to maintain and continuously improve service levels, delivering clear status updates to management and key stakeholders
• Support system upgrades and enhancements, including UAT testing and collaboration with product owners and vendors to define and prioritize improvements
• Create and maintain system documentation, user entitlements, and training materials, ensuring accuracy and operational readiness
• Act as a lead resource for cross-functional trading systems initiatives, managing relationships with vendors and internal partners including Risk, Compliance, and Operations, and supporting business continuity planning and after-hours needs

What You'll Bring to Baird

• Bachelor’s degree required; Computer Science or MIS preferred
• 1–2 years of experience in financial services or an IT support role preferred
• Understanding of FIX protocol, including FIX log evaluation and connectivity management preferred
• Ability to perform under peak workloads while managing frequent interruptions in a high-intensity environment
• Experience handling highly confidential information with discretion and professionalism
• Strong written and verbal communication skills with the ability to clearly convey technical information to audiences of varying expertise
• Demonstrated ability to influence without authority and collaborate effectively across teams
• Superior problem-solving skills with the ability to identify creative solutions to complex business challenges
• Strong attention to detail with excellent organizational, critical thinking, and follow-up skills
• Ability to grow and succeed in a fast-paced, team-oriented environment
• Securities licenses Series 7, 63, and 55 required or willingness to obtain

Compensation and Benefits

• $70,000 - $80,000 annual base salary range
• Annual Bonus Potential
• Compensation and bonus are commensurate with experience, performance and/or firm profitability
• Check out our Total Rewards at Baird, which is a summary of our benefits and compensation
• Create and maintain system documentation, user entitlements, and training materials, ensuring accuracy and operational readiness
• Act as a lead resource for cross-functional trading systems initiatives, managing relationships with vendors and internal partners including Risk, Compliance, and Operations, and supporting business continuity planning and after-hours needs

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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.