IMDA-CLT Program: Customer Success Account Management INTERN

Overview

This is a one-year internship program in collaboration with IMDA's Company-led Training (CLT) program intended for fresh professionals within the first 3 years after graduation.

As a Customer Success Account Management Intern, you will help develop and strengthen foundational relationships with key customer stakeholders and technical teams to support high-quality solution delivery. In this role, you will guide and facilitate conversations that drive progress toward customer business objectives and ensure alignment across stakeholders.

You will contribute to the planning and execution of customer programs, including leading customer-facing program reviews and supporting structured program management activities. This experience will enable you to build strong communication, coordination, and customer engagement skills while contributing to impactful outcomes.

At Microsoft, interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Learn customer, partner, and internal stakeholder engagement models. Support foundational relationships with key customer stakeholders and technical professionals to enable quality solution delivery and health using partnerships with other account team leaders and with guidance from more experienced colleagues. Manage customer relationships beyond the current Unified Support contract owners with a focus on understanding business objectives and roadmaps.
• Learn how to identify, navigate, and communicate with key customer technical stakeholders at different levels. Learn how to guide and lead conversations to facilitate the achievement of customer business objectives by leveraging their investment in Microsoft. Learn how to map internal roles to customer priorities to action the needs of customers. Learn how to develop key internal stakeholder relationships.
• Grow technical aptitude and industry awareness to translate customer interactions into customer business impact and value.
• Listen to conversations with customers and begin to align objectives with the current Microsoft portfolio of work in the customer account. Understand the organizational and customer success strategy. Understand Microsoft technology and services.
• Support the delivery of program planning and customer-facing program reviews, prioritization of engagements, and engagement with key technical stakeholders to address agreed-upon customer outcomes and account priorities to deliver ongoing customer success.

Qualifications

• Bachelor's or Master’s Degree in Computer Science, Information Technology, Engineering, Business, or related field.
• Fresh professional within the first 3 years after graduation.
• Legally authorized (with citizenship or PR) to work in Singapore.

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.