Data Centre Outsourcing and Vendor Manager, Mgr

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. By understanding people first, we provide support, services, solutions, and career paths that meet their needs.

Today, we’re on a journey of transformation, leveraging technology and creativity to become a future-ready learning organisation. Our bold ambition is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future, innovate how we deliver financial services, work in friendly, supportive teams, and build lasting value in your community. Take your learning as far as you can, or simply enjoy a vibrant, future-ready career.

Job Purpose

Manage and oversee outsourcing and vendor relationships related to report archival, bulk printing, and ATM operation services. Ensure operational efficiency, regulatory compliance, and cost-effective management of enterprise printing and archival services critical to IT infrastructure.

Key Responsibilities

• Plan, coordinate, and manage the company’s outsourcing requirements for report archival and bulk printing of reports and statements.
• Conduct regular reviews to align print management operations with evolving business and operational needs.
• Build and maintain strong relationships with vendors and suppliers to enhance service quality, cost efficiency, and delivery standards.
• Manage annual budgets related to sourcing and maintenance by negotiating prices and controlling costs.
• Oversee documentation management for financial and compliance reporting purposes.
• Stay informed on industry trends, market developments, and best practices in report archival and outsourced printing.
• Ensure compliance with relevant guidelines and regulations, including OSPAR and Group Operational Risk Management reporting.
• Establish and review Data Centre print management standards for design, implementation, and workflow management of current and future systems.
• Recommend and implement automation initiatives to improve reporting consistency and operational workflows across various Data Centre domains.
• Collaborate with internal stakeholders to support smooth IT operations and reporting functions.
• Plan, schedule, and support ATM projects, including preparatory work before project execution.
• Provide support for ATM troubleshooting and fault resolution.
• Manage IMAC (Install, Move, Add, Change) activities and software deployment for ATMs.
• Liaise with relevant parties to ensure maximum machine availability and uptime.
• Order and manage consumables used by ATMs.

Education

• Bachelor’s degree in Information Technology, Business Administration, Engineering, or a related field.

Experience

• Vendor management, print management, or outsourcing management experience (especially in IT/Data Centre).
• Experience in ATM operations, support, and project management.
• Budget management, contract negotiation, and cost control experience.
• Knowledge of compliance related to operational risk management and regulatory reporting (e.g., MAS).
• Fresh graduates with an open mind and can-do attitude are welcome to apply.

Skills

• Strong vendor and stakeholder relationship management skills.
• Excellent negotiation and budgeting capabilities.
• Solid understanding of print management technologies and archival processes.
• Proficient in ATM hardware/software support and troubleshooting.
• Knowledge of automation tools and process improvement methodologies is preferred.
• Ability to analyze operational data and develop actionable insights.
• Strong organizational, communication, and interpersonal skills.
• Ability to work effectively under pressure and support 24x7 operations.

Personal Attributes

• Detail-oriented with a focus on compliance and quality.
• Proactive and able to work independently as well as collaboratively.
• Adaptable to changing business needs and emerging technologies.
• Strong problem-solving and decision-making abilities.

Additional Information

• This role is 100% office-based, located at Tampines.
• This role may require availability during green zone hours, where required.

What We Offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth, and aspirations are cared for as much as the needs of our customers.