Collections Associate - GRF

About HSBC Wealth and Personal Banking

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. WPB has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

Role

We are currently seeking a high-calibre professional to join our team as a Collections Associate - GRF.

Responsibilities

• Critically assess each case where retail customers are found to be experiencing difficulty in meeting financial obligations to the bank.
• Service customers in a manner that promotes the belief that HSBC can help them during periods of financial difficulty.
• Provide customers with the confidence that HSBC understands their specific situation and concerns.
• Agree appropriate solutions to meet customers’ needs that are positive, sustainable, and based on a clear understanding of each customer’s affordability and circumstances.
• Determine if there are issues of vulnerability and progress special handling of individuals when appropriate.
• Adhere to regulatory requirements and Collections policies.

Requirements / Qualifications

• Related collections experience with the ability to manage and review delinquent, revoked, or written-off RBWM both secured and unsecured accounts by recommending effective collection actions reflecting a balanced approach toward limiting financial losses, including:
  • Control flow prior to write-off
  • Maximize recoveries
• Handle all accounts impacted by MAS regulatory changes, non-English-speaking calls transferred from offshore teams, and debt restructuring requests.
• Monitor and supervise External Debt Collections Agencies (DCA) and Legal Recovery Law Firms, upholding HSBC values and protecting HSBC data at all times.
• Manage/review draft responses on exceptional collections cases, such as customer feedback and MAS letters.
• Participate in UAT, take on adhoc projects, or any assignments beyond the given portfolio.
• Liaise with external parties such as lawyers, Credit Counselling Singapore, Associations Banks of Singapore, MAS, and HSBC overseas counterparts.
• Fresh graduates are welcome to apply.

Opening up a world of opportunity: www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We provide a workplace that fosters continuous professional development, flexible working, and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.