Associate Salesforce Product Manager

Overview

As a Product Associate in the Salesforce team at JPMorgan Personal Investing, you contribute to the team by leveraging your expertise in product development and optimization to drive significant impact. You will be supported by user research and internal stakeholder feedback to fuel the creation of innovative products and the continuous improvement of existing offerings for our internal customers. You will collaborate closely with cross-functional teams and play a crucial role in shaping the future of our platform and its ongoing success. Promote innovation in product development, user research, and analysis to shape and optimize our offerings.

Responsibilities

• Partner with the Product Manager to identify new product opportunities that reflect stakeholder needs through ongoing discovery
• Support the collection of user research and business processes mapping to inform the strategic product roadmap and provide insight on potential features that add value to stakeholders
• Own end-to-end delivery of entire features and contribute to key initiatives
• Consider and plan for upstream and downstream implications of new product features on the overall platform experience
• Write requirements, epics, and user stories to support product development
• Act as a scrum master to coordinate sprint activities for the delivery team
• Coordinate and participate in peer and business testing to ensure new solutions meet requirements and are ready for production rollout
• Support and train end-users to drive adoption and maximize the platform’s capabilities
• Partner with cross-functional teams to assist with broader Salesforce initiatives and improvements
• Participate in release and change management activities, ensuring compliance with the firm’s risk, controls, and regulatory standards
• Analyze, track, and evaluate product metrics across the product development life cycle
• Configure complex reports and dashboards to enhance service operations

Required qualifications, capabilities, and skills

• Experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Exposure to operational management and change readiness work streams
• Developing knowledge of data analytics and data literacy
• Previous experience with the Salesforce platform, ideally as an Administrator or Consultant, including but not limited to reporting and dashboards, standard data model and object relationships, security model, and sales and service cloud capabilities

Preferred qualifications, capabilities, and skills

• Salesforce Administrator certification
• Excellent understanding of standard Salesforce object relationships, particularly unique ones such as Person Accounts, Activities, Opportunities, etc.
• Excellent understanding of the standard Salesforce sharing model including role hierarchy, sharing rules, permission sets, etc.

About JPMorgan Chase & Co.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals, and institutional investors. Our approach—delivering first-class business in a first-class way—drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

Commitment to Diversity & Inclusion

We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute. We provide reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Our professionals in Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are essential to our company, ensuring that we’re setting our businesses, clients, customers, and employees up for success.

The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share, and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm’s data sharing principles of security, customer control and convenience, and privacy.