Trainee Sales Trader (Cantonese)

Job Title

Trainee Sales Trader (Cantonese)

Job Description

IG Group is a publicly traded FTSE250 FinTech company that runs mobile, web, and desktop platforms to help clients trade stocks & shares, leveraged products, futures & options, and crypto.

We are ambitious: over 340,000 people already use our platforms. We’re global with offices in 18 countries and products in 16 regions. We strive to move faster, ship better products for our customers, and grow our user base. We believe in high autonomy and seek people who want to do things differently to create better experiences for our customers.

We work in cross-functional teams and are laser focused on increasing the number of active clients we serve to drive sustainable growth.

Your Team

As part of a global function, you’ll join the Singapore Customer Experience team and work closely with colleagues across our international experiences to deliver incredible and inspiring experiences for our customers. Through constant innovation, you’ll gain hands-on exposure to new tools, processes, and ways of working as we continue to raise the bar in the servicing landscape. For aspiring financial markets professionals, this is an exciting and dynamic opportunity to work in an ambitious company that continually strives to deliver best-in-class service to customers from around the globe.

Your Role in the Team's Success

As a Trainee Sales Trader, you’ll receive:

• Personalized one-on-one training with our dedicated trainers
• A strong understanding of various financial instruments such as stocks, options, futures, FX, cryptocurrencies, bonds, and commodities
• A solid foundation of platform, account management, and customer support knowledge
• Continued training in every aspect of financial dealing to ensure you are equipped to provide trade execution services to our customers.

What you’ll do

Customer experience is the bedrock of our business, preparing you for a range of roles across our global organization. Local and international opportunities within our dealing desk, risk, compliance, sales, operations, IT, and more lie ahead for top performers.

You will:

• Provide phone and digital support on a full spectrum of financial products—from OTC derivatives to equities, options, and cryptocurrencies
• Champion the customer across a wide range of queries and cross-sell our products and platforms
• Provide trading expertise on P&L and margin calculations, order types, charges, and trade investigations
• Deliver an execution-only phone dealing service (following relevant training and support)
• Assist customers with technical support on our front-end platforms and chart packages
• Convey regulatory, financial markets, or IG-related changes to customers in a timely manner
• Provide information relating to ongoing corporate actions
• Be curious about our product and the technology behind it
• Care about our customers and be hungry to improve their user experience
• Be impatient about driving change and willing to deliver at pace
• Not be afraid of the complexity of financial regulation and be eager to learn and grow your expertise
• Be a creative problem solver capable of innovating and thinking big
• Be willing to work in a rotational, shift-based schedule

What you’ll need for this role

You should have a genuine interest in working in financial markets, along with strong motivation, numerical aptitude, and attention to detail. Additionally, you will need:

• A degree-level education; finance-related preferred
• 6–18 months of experience in a customer-facing or middle-office role, preferably in financial services
• A keen, demonstrable interest in understanding financial markets
• Excellent interpersonal and communication skills
• A dependable team player who demonstrates integrity and remains effective under pressure
• A logical and analytical approach to problem solving with a strong numerical aptitude
• Strong organizational and time-management skills
• Fluency in English, Mandarin, and Cantonese (written and spoken)

How we work

We take a thoughtful approach to our ways of working. We follow a hybrid model with 3 days in the office, balancing collaboration and connection. To drive high performance, better learning, and career satisfaction, we focus on five core principles:

• Lead and Inspire: Drives trust, alignment, and enthusiasm
• Think Big: Focus on problems that most impact commercial outcomes
• Champion the client: Understand and prioritize clients’ needs
• Deliver at pace: Push for fast, sustainable growth
• Raise the bar: Take ownership, be accountable, and share feedback

We believe that diversity is vital to success. We’re committed to building teams with diverse perspectives and experiences. Learn more about our diversity and inclusion approach here.

The Perks

Your growth fuels our success. Enjoy tailored development programs, mentoring opportunities with leaders, and clear career progression. Expand your network through committees, sports, and social clubs. Additional time off for volunteering and community work is also available.

Learn more about the Perks here.

Join us for this exciting journey. Apply now!

Number of openings

1