Analyst, Trade Finance Group - Document Management/Transaction Processing

Company Overview

SMBC first opened its doors for business in Singapore in 1963. The Singapore branch was established as our hub in Asia Pacific outside of Japan in 2008 to support the growth and expansion of our customers in and across the region. SMBC Singapore provides a comprehensive range of wholesale banking solutions as a full commercial bank in Singapore. In 2023, we celebrated 60 years of business excellence in Singapore, the heart of our business in Asia Pacific. We continue to embark on our journey with our stakeholders towards a sustainable future.

Key Responsibilities

Offshored Processes Management

• Supporting efficient execution of offshored processes, adhering to service level agreements and quality standards
• Managing application forms and/or documents reception activities for all offshored products
• Supporting the robust transaction monitoring and reconciliation mechanism where adherence to service levels is key
• Collaborate with offshore teams and internal stakeholders
• Support in operational incidents tracking to enable prompt resolution to issues faced
• Strong awareness of policies and procedures for trade products
• Proactively manage business continuity and operational resiliency
• Identify risks associated with offshored processes and escalate for further investigation
• Participate in periodic service/process agreement reviews

Document Handling & Compliance

• Managing and mitigating risks associated with documents handling
• Adhere to internal controls of offshored processes
• Ensure offshored processes are compliant with regulatory frameworks
• Participate in department’s risk assessment activities
• Manage documents handling and control activities in a timely and efficient manner
• Support internal/external/regulatory audits in a timely and efficient manner
• Identify process improvements to align with new regulatory requirements and/or changes to the internal risk control framework
• Adhere to matters on AML and compliance
• Identify key risks associated with operational incidents; initiate root cause analysis to reduce incidents over time

Digitization & Process Improvement

• Initiate ideas towards digitization and paperless processing

Client Support & Service

• Assist and support corporate clients, addressing inquiries, and ensuring a positive customer experience
• Coordinate communication between Shared Service Centre and relevant stakeholders to efficiently address customer queries
• Adhere to framework designed to monitor customer service standards and initiate continuous improvements

Requirements

• Meticulous focus on accuracy to ensure error-free processing of financial transactions and documentation handling
• Proactive self-starter with the ability to manage multiple tasks and meet deadlines in a fast-paced environment without compromising accuracy or quality
• Efficient time and priority management to meet deadlines for processing various banking activities
• Demonstrate strong focus on handling documents; ability to identify and address issues related to transaction processing promptly and effectively
• Strong understanding of trade transactions control and administration
• Strong analytical and problem-solving skills with attention to detail
• Effective communication and interpersonal skills (written and verbal) with internal teams and external clients to resolve transaction-related queries and discrepancies
• Proficiency in Microsoft Office Suite